Frequently Asked Questions


Come here to find answers to commonly asked questions.  Use the search box below to find answers to your questions. For example, if you are trying to find out about your marks within a course you might search for "grades", "marks", "results", etc.  You may also select from one of the listed categories to see all the entries pertaining to that subject.  If there is a question you do not see listed, you may be best served by asking in the forums.  We will try to update the questions here regularly based on those showing up in the forums.

Browse the glossary using this index

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ALL

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ALL

A

Question:

Adaptive mode

(Last edited: Wednesday, 30 May 2018, 6:42 AM)
Answer:

What is adaptive mode?

Adaptive mode is a setting that determines how a question behaves in a quiz activity. (The quiz activity type is used for a variety of assessments which may be labelled assignments, assessments, submissions, tutorials, tests and exams. You know its a quiz if the link to it on the course page has an icon like this: Quiz icon.)

If a quiz uses adaptive mode, then students can receive feedback immediately after attempting each question within a single quiz attempt. Moreover, students can attempt each question more than once before moving on from it (or later, before finishing the quiz.) This is beneficial because you can get the answer right in your mind before continuing, regardless of the mark you achieved.

You can easily tell if a quiz uses adaptive mode by looking for a "Check" button beneath each question. After selecting what you think is the right answer, click "Check" to check if you are correct. If you were wrong, try again.

typical MCQ

Adaptive mode does not use negative marking. Instead (generally) it reduces the maximum mark that can be achieved in each successive question attempt until finally it is zero. Thus, in a multiple-choice question with four choices, a student would typically merit:

  • 100% of the question value if they got it right first time;
  • 66.7% of the question value if they got it right second time;
  • 33.3% of the question value if they got it right third time;
  • 0 if they got it right fourth time.

So, if the question is worth 1 mark, the four scenarios above would achieve 1 mark, 2/3 mark, 1/3 mark, and 0 marks respectively. However, if there are only two choices (as in the case of True/False or Yes/No questions, among others), a student who does not get it right on his first attempt gets zero for that question because there is only one other choice, so the right answer is obvious after the first attempt.

Adaptive mode is usually used for formative assessments. In other words, for activities in which participation is intended to improve learning. Adaptive mode is typically not used for exams, since exams (summative assessments) are not designed as learning activities.


Question:

Are there libraries available for student use?

(Last edited: Thursday, 15 February 2018, 11:53 AM)
Answer:

SATS has a growing library and you are welcome to visit the Seminary to browse through the books.  We do not lend out books.  You may search the catalogue using the Online Public Access Catalogue (OPAC) here: https://cloud.collectorz.com/satslibrary/books/.   In addition to our traditional library, SATS also subscribes to a number of online digital journals and Ebooks, available here,  which are made available to all our students.  If you have a problem in accessing the journal platforms, please contact Tawanda (library@sats.edu.za).


Question:

Assignment submission instructions

(Last edited: Wednesday, 6 December 2017, 10:18 AM)
Answer:

Step 1: Click "Add Submission"

Step 2: Upload your document

If this is the first assignment you have ever submitted with SATS, you will be required to accept the Turnitin "End User License Agreement" (EULA) in order to proceed.

NB. Supported document formats are limited to those specified on Turnitin's submission guide.  Do NOT submit .pages files or zip archives!

Step 3: Click "Save Changes"

Your document has been uploaded.  Note, however that the status will indicate as "Draft (not submitted)". This means you can view the originality report and similarity index, as well as make changes to your submission.*

Step 4: Click "Submit Assignment"

Once you submit your assignment your tutor will be notified that you have made a submission and you will no longer be permitted to make changes.  Note that you may be required to accept a submission declaration as part of this step, stating that your assignment is free from plagiarism and that you did not have assistance in completing the assignment.

*Note that the similarity index for your assignment may take up to ten minutes to generate. If you require further assistance, please consult this FAQ on submitting assignments, which includes step-by-step instructions and a screencast.


After your paper has been marked do not forget to VIEW THE FEEDBACK.  If you are unsure of how to do this, please review this guide.


B

Question:

Blank course presentation

(Last edited: Tuesday, 25 September 2018, 1:03 PM)
Answer:
Help!  I cannot see my course lectures on the counseling courses, even though it worked before!

Do not despair.  There is a known problem with the Scorm presentations on the counseling courses, but it only happens if you have flash disabled.  In order to fix this problem follow the steps below as appropriate to your browser:

Chrome

  1. Click the padlock in the address bar as pictured:
  2. Click flash option to allow
  3. Click Allow




Opera

  1. Go to opera://settings/contentExceptions#plugins
  2. Add my.sats.edu.za with the behaviour "Allow"




Safari

  1. Make sure you have flash installed.  You may download it here: https://get.adobe.com/flashplayer/otherversions/
  2. Whilst in Safari press ⌘ and , (comma) at the same time to open your browser preferences
  3. go to the security tab (or Websites Tab for Safari 11)
  4. Click "Plug-in Settings" on the bottom
  5. Make sure Flash is enabled
  6. Add my.sats.edu.za to the allowed sites (see screenshot)



Firefox

  1. Make sure you have flash installed.  You may download it here: https://get.adobe.com/flashplayer/otherversions/
  2. Go to about:addons in your address bar
  3. click plugins
  4. Where "Shockwave Flash" is listed make sure the settings says "Ask to Activate"





Internet Explorer

Do not use Internet Explorer.  Just about anything else will work better, including an old pair of shoes.  Seriously, just use a different browser.




Question:

Browse the Library Catalogue

(Last edited: Thursday, 15 February 2018, 12:19 PM)
Answer:

Our library has an Online Public Access Catalogue (OPAC) from which you may browse the collection.  To get started, click "My Resources" at the top of this page and select "Library Catalogue".  A new page will open where you can search or browse our holdings.  For further assistance with our library resources please contact library@sats.edu.za.


C

Question:

Can I change my curriculum halfway through?

(Last edited: Thursday, 15 February 2018, 12:25 PM)
Answer:

Yes. Because we are adding electives to our curriculum on a regular basis there may be one or two courses you would like to add. Calling the Registrar to adjust your curriculum can accomplish this for a fee:

  1. South Africa - R105
  2. Africa, Asia, South America - $10 USD
  3. Europe, North America, Australia and New Zealand $16 - USD

N.B. Prices are subject to change

D

Question:

Do I need textbooks?

(Last edited: Monday, 18 May 2015, 8:29 AM)
Answer:

All of the courses within SATS' first year curriculum are self contained and therefore do not need any textbooks, with the exception of the following:

Greek and Hebrew:

  • Mounce, W. 2003. Basics of Biblical Greek (Second Edition). Grand Rapids: Zondervan.
  • Pratico, G. and van Pelt, M. 2007. Basics of Biblical Hebrew (Second Edition). Grand Rapids: Zondervan.

Higher Certificate in Christian Counselling:

  • Collins, G. 2007. Christian Counseling - a Comprehensive Guide (Third Edition). Dallas: Nelson.
  • McMinn, M.R. & Campbell, C.D. 2007 Integrative Psychotherapy - toward a Comprehensive Christian Approach. IVP Academic
  • Meier, Minirth, Wichern & Ratcliff. 1999. Introduction to Psychology and Counseling: Christian Perspectives and Applications. 2nd Ed. Baker Books.
  • Tan, S. 1991. Lay Counseling: Equipping Christians for a Helping Ministry. Grand Rapids, MI: Zondervan.

The third year subject, PRA3121 - Conflict and Reconciliation requires the following textbook:

  • Sande, Ken. 2004. The Peacemaker: A Biblical Guide to Resolving Personal Conflict Grand Rapids: Baker Books.

READERS: Due to the fact that many of the prescribed theological textbooks are sometimes difficult to find and extremely expensive, the South African Theological Seminary has compiled Readers for courses within the Higher Certificate and Bachelor programmes.

These Readers include selected extracts from all the books recommended for the courses in these two programmes, as well as a selection of other relevant documents which we are sure will assist you as you complete each assignment. So that we do not infringe any copyright laws, we have signed a contract with the Dramatic Arts and Literary Rights Organisation (DALRO), the terms of which enable us to include these extracts in the Readers.

Although the Readers are provided to you free of charge, you will still have the option to obtain the textbooks if you would prefer.

Our agreement with DALRO does not allow us to distribute Reader electronically. However, we have received permission to store them on a secure website from which SATS students can access them. Please note that the Readers are exclusively for the use of SATS students.


Question:

Does my denomination recognise the SATS qualifications?

(Last edited: Monday, 9 June 2014, 9:32 PM)
Answer:

There are a number of denominations currently enrolling students at SATS for their theological studies. You will need to contact the head of your denomination in order to find out if the SATS degree is sufficient for their denominational requirements. SATS does not ordain ministers.


Question:

Does SATS have residential facilities?

(Last edited: Monday, 9 June 2014, 10:13 PM)
Answer:

No. The South African Theological Seminary is a distance learning education institution that allows you to study at your own pace and in the comfort of your own home. We do not apply for student visas.


E

Question:

Ebsco ebooks on Android

(Last edited: Tuesday, 12 September 2017, 8:38 AM)
Answer:




H

Question:

Help! MySats lost my work after requiring me to login again!

(Last edited: Saturday, 5 July 2014, 8:43 AM)
Answer:

It can be very frustrating to lose an assignment.  It has happened to all of us, whether it is the result of a power failure, the infamous Windows "blue screen of death", or a dear kitty cat chewing on your power cord.  Whatever the cause, it is very disheartening.

As far as MySats is concerned here are some steps you can take to make sure this doesn't happen to you.  MySats will require you to login again after 4 hours of inactivity, by which we mean page loads.  So if you are typing an assignment, take a break, come back 4 hours later, finish up and submit, you will find that MySats wants you to login again!  The unfortunate result is that you will likely lose what you have just typed.  

You will also be required to authenticate (login again) if you begin your session in one location then move to another location (with a different IP address- like a cafe or something).  This is required for security reasons.

If you anticipate doing either of the above, it is highly advisable that you type your work in a word processor and then paste into the text box.  Make sure you use this icon to paste anything from Word paste from word. This will ensure you do not have issues with formatting.

And remember, you can still lose work from your word processor if you do not save it often!  It has been said, "Jesus saves, and so should you..." So, save your work and avoid heartbreak.


Question:

How can I conserve data usage in a live (BigBlueButton) class?

(Last edited: Tuesday, 3 May 2016, 1:05 PM)
Answer:

There are a number of ways to manage your data consumption in a live class.  However, it should be noted that the minimum amount of data usage for a one hour class will be approximately 240-250MB.  Take the following steps to reduce your data consumption:

  1. Do not broadcast your webcam.  Broadcasting your webcam doubles the amount of data you use, since you need to both send and receive audio and video streams (assuming there is at least one other webcam).
  2. If you are using the flash version, you can click the 'x' above each webcam feed to stop downloading the feed.  This will greatly reduce bandwidth consumption for meetings with webcams.
  3. Join the class using the HTML5 client.  At the time of this writing, webcams are not broadcast to the HTML5 client even if other participants are broadcasting, and the client environment is smaller, so this will go a long way in reducing data consumption.  Please see this guide on how to join a bigbluebutton session using html5 instead of Adobe Flash.
  4. Join the session in listen only mode.  Listen only mode allows you to receive the audio feed, but you will not be able to contribute except via the text chat.  This will allow you to ask a question through the text chat and listen to the audio response.  Please see this guide on how to join a live class using listen only mode.




Question:

How can I download my marked assignment from Feedback Studio with instructor comments?

(Last edited: Wednesday, 30 May 2018, 9:03 AM)
Answer:

In addition to viewing your marked assignment on Turnitin, learners may wish to download a copy for future reference.   There are two different versions of a paper that one may wish to download, each with different content.

The first report relates to the originality of your paper.  This is generated by Turnitin's Originality service, so it does not include feedback from your marker, nevertheless a student may find this useful if they need to revise the paper to be in compliance with proper citation standards.

The second report relates to the actual feedback from your tutor on your paper.  This may relate to general comments about formatting or content from the Quickmark section, specific comments and overall feedback, and details from rubric marking.

Both reports may be downloaded by first clicking on either the Originality tab or the Grademark tab.  From this point the instructions to download each report is the same:

Follow these steps and screenshots:

  1. login to MySats
  2. proceed to the course and assessment in question
  3. Where your assignment appears, click the similarity index or rubric icon.
  4. In the new window, select the icon with the speech bubble.
  5. Click the download arrow.
  6. Select "Current View"





Question:

How can I obtain access to the journal platforms?

(Last edited: Tuesday, 21 February 2017, 12:36 PM)
Answer:

The South African Theological Seminary provides students with electronic access to the world's premiere collections of online journals (including book reviews). Click on the icons below access the individual platforms.


Ebscohost

EBSCOhost is the premiere platform of academic journals and resources. SATS subscribes to the five theological collections available on ESBSCOhost. If prompted, the username is sats and the password seminary.


JSTOR

JSTOR is a project of several leading universities to make full-text journal articles available online. It is the best platform after EBSCOhost. The username is sats and the password LPtyf00t.


DOAJ

The Directory of Open Access Journals is a platform of free journals, covering a range of disciplines, and including a number of theological journals.


SABINET

Sabinet is the home of SA-ePublications, the premierre platform of South African academic journals. The username is k00212ie, and the password k002.


Question:

How do assignment due dates and different timezones work on MySats?

(Last edited: Monday, 9 June 2014, 10:13 PM)
Answer:

Almost every assessment task on MySats has a deadline known as due date or a closing date, depending on the type of activity (assignment, forum, test, etc.).

Deadlines are always shown on MySats in South African Standard Time, which is UTC+2. South Africa does not use daylight savings, so there is no change with seasons.

If you live in another time zone or a country that uses daylight saving, you can edit your profile such that MySats displays the deadlines in your local time. This will not, however, change the deadline at all; it will simply display the deadline in your local time.

timezone

If you are unsure of what your UTC timezone is, you can look here: http://www.worldtimezone.com.


Question:

How do forum threads work?

(Last edited: Tuesday, 18 July 2017, 1:19 PM)
Answer:

A forum thread consists of the combination of a topic, a posting, and a reply.  Using Thread View, you are able to match replies to specific postings in the time/date order in which they were posted so you can see how the discussion progresses with time.  See the following screenshot for example of thread view:


Note also the nested view which is also the default on MySats:




Question:

How do I edit or update my profile?

(Last edited: Friday, 12 February 2016, 12:08 PM)
Answer:

Occasionally you may need to change your email address or update your contact details.  This can be done easily by editing your profile.  After you have logged in, follow the two steps below:

1. Click "edit profile" under your settings menu from anywhere in MySATS.

2. Click "Update Profile" when you are done editing!




Question:

How do I enrol?

(Last edited: Tuesday, 2 February 2016, 8:57 AM)
Answer:

Please submit your Application Form together with the required certified documents and the application fee of :

  1. South Africa - R290
  2. Africa, Asia, South America - $26 USD
  3. Europe, North America, Australia and New Zealand $45 - USD

You can either enrol online at http://www.sats.edu.za or you can email  sharon@sats.edu.za for undergraduate applications or marilyn@sats.edu.za for postgraduate application.  You can also post your Application Form to the Seminary. We will evaluate your prior learning and contact you.

If you enrol, the  application fee will be deducted from the enrolment fee. 

We require original, certified copies of your ID, school leaving certificate, certificates and transcripts.

There is no application fee for postgraduate applications.



Question:

How do I find my results?

(Last edited: Monday, 1 February 2016, 4:09 PM)
Answer:
You may view your results and marks anytime by clicking the "My Curriculum" link found in the user menu as per this screenshot:



Your curriculum will show your currently recorded marks from any courses you have completed, those that are in progress, and any courses which you still need to do in order to complete your programme.  Note that your final course mark will only become available at the close of the marking period, usually six weeks after the close of term.  Until this time, the marks that show may only be provisional, being subject to internal and external moderation, or may not include marks for all your assignments.  In the event that you discover a discrepancy AFTER the marking period has ended, please contact your registrar to resolve the matter.


If you do not see the My Curriculum link, you should contact your registrar so that your student number may be added to your MySats profile. 


Question:

How do I get the Turnitin app to work on my iPad?

(Last edited: Thursday, 4 May 2017, 10:30 AM)
Answer:

As of the time of this writing, the Turnitin app for iPad is not available for student use.  However, if you are a tutor or are marking papers, you may use your iPad to mark papers.  This requires that you do the following:

  1. Download the Turnitin app from the App store:
  2. View your assignment from a desktop computer to generate an access code for your iPad.  See the following screenshots:





3. Open the Turnitin app on your iPad and input the new code.


Question:

How do I install Adobe Digital Editions

(Last edited: Friday, 1 June 2018, 11:48 AM)
Answer:

Adobe Digital Editions

Adobe Digital Editions (ADE) is an eBook reader program which supports the reading of electronic material in the PDF and XHTML formats. 

Installing ADE and creating an Adobe Digital ID

If you don't already have Adobe Digital Editions on your computer, install it from the ADE download siteNote: Don't install Norton Security in the process of installing Adobe Digital Editions. You have to remove the tick from the checkbox to avoid doing so. Of course, you may do so, but it could interfere with other security software already running on your computer. 

When you run Adobe Digital Editions for the first time, you will have to authorize it with your Adobe Digital ID. If you don't already have one, click the link to "Create an Adobe ID". The process is quick and easy. Then return to ADE where it is asking for your Adobe ID and password that you just set up. Your Adobe ID is the e-mail address you specified to create it.

N.B. When you install Adobe Digital Editions, it is essential that you register using the same email address you used to create your EbscoHost account.  If your email address does not match, you will get a license error on your downloaded books.


If you have questions about ADE, look for answers on the ADE FAQ page

Using Adobe Digital Editions (ADE) and EBSCOhost together
Read through the EBSCOhost and ADE Guide to see how to use these two programmes together to find and use e-library books. 

Protecting your bookmarks, notes and highlights

Having access to ebooks from EBSCOhost's online library is wonderful but, as with a physical library where you loan books for a limited time, the books you take out from the e-library are returned automatically when the "checkout period" has expired. Good news is that you can check out a book for up to 84 days. Further, after a book is returned, you can just take it out again if you need it. The license agreement between SATS and EBSCO allows us to access an unlimited number of copies of the same book simultaneously, so there is no need to reserve a book if it is already taken out by someone else, and you don't have to worry about limiting other users' access to a book by "hogging" it. Moreover, in the current arrangement, SATS alumni can still access the EBSCOhost library and use it in the same way as SATS students, so even after you finish studying with us, you can use the e-library!

You may be wondering, however, what happens to your annotation (notes) and markup (highlighting) when a book is returned to the library. These are permanently stored in files on your computer. If you take the same book(s) out again, your notes and highlights will appear on it again. Moreover, you can open them even without the book; though the formatting is not ideal for humans to read, at least it is legible (in XML format). If you are using Microsoft Windows, you can find a folder called Annotations under My Digital Editions, which is created when you install Adobe Digital Editions. The following example is based on the user name, DavidC:\Users\David\Documents\My Digital Editions\Annotations. You should be able to navigate to your annotations in a folder corresponding to this on your PC, exchanging your login name with David

You are advised to back up your annotation files routinely, so it's important to find where they are stored using the example above. Moreover, you may need to copy them to a new computer at some stage. 

The file extension for annotation files (which also include bookmarks and highlights) is annot, and the filename is taken from the book title, with its own file extension (typically epub or pdf). Therefore, you can simply look for the annot file matching the title of the book whose annotation you wish to access, e.g. A New History of Christianity.epub.annot. (Note the double file extension.) The full path and filename on my PC is thus: C:\Users\David\Documents\My Digital Editions\Annotations\A New History of Christianity.epub.annot 

You can open your annotation files with a text editor or web browser. However, you should not edit them in case you disrupt the XML formatting. Rather, copy the information you need to a word processor and save it in another file, where you can edit is as you please.

Finally, you may not be content with the restrictions of working with e-library books in Adobe Digital Editions, especially if you want your own copy of an especially important block of text. In these cases, open the PDF version of the book in EBSCOhost's eBook Viewer, then "Save Pages" to download the specific pages you want in PDF format. There are limits to how many pages you may save from each book (or each chapter of a book) in PDF format. EBSCOhost will show you how many pages you may save when you click the "Save Pages" button.


Question:

How do I manage my forum subscriptions? I am getting too many emails!

(Last edited: Monday, 5 June 2017, 8:53 AM)
Answer:

If you are enrolled in several courses at the same time, sometimes the frequency and speed with which emails populate your inbox can be a bit overwhelming.  Do not fret. There are some things you first need to understand about forum subscriptions as well as what you can do to manage how you are notified of the activity in course fora.

Forum subscription modes

The person who sets up a course can choose, for each forum, whether students are automatically subscribed to it (i.e. to receive copies of all messages posted on the forum.) S/he can choose between four "Subscription modes": a) Optional subscription; b) Forced subscription; c) Auto subscription; and d) Subscription disabled.

a) Optional subscription

In this case, the course developer allows the student to decide whether to subscribe to a forum or not. By default, you are not subscribed to a forum in this mode. Look for the Administration block in the left column of MySats. There you will see a link to subscribe to a forum.


(The link then changes to say, "Unsubscribe from this forum".)

b) Forced subscription

All students will be notified of forum posts, whether they like it or not. However, you can choose a digest option (see below) which compiles all your forum e-mails into one per day.

c) Auto subscription

When a forum's subscription mode is set to "auto", then you become subscribed to a forum by default when you enrol for the course in which the forum is.

To unsubscribe, look in the Administration block for Forum administration.

unsubscribe menu item

d) Subscription disabled

Students can't subscribe to this kind of forum under any circumstances.

Personal forum subscription preferences

In addition to changing your subscription on individual forums, you can also manage how these notifications are sent to you by going to this page in your preferences.

For the forums to which you are subscribed, you can choose to get:

  1. One e-mail per forum post. This is called "no digest".
  2. One e-mail per day containing all the posts for the forums. This is called "complete".
  3. One e-mail per day containing just the subject lines of the forum posts. This is called "subjects".


In most cases, just selecting "subjects" will be all you need to set to keep your inbox from being overloaded.  Click here to select your forum digest option.


Automatically subscribe on making a post to any forum

In forums with optional subscription, or auto-subscription if you are not subscribed, you can choose whether or not to subscribe to that forum automatically when you post to it. That is, if you want to subscribe automatically whenever you post to any forum on MySats, you can choose to do so. To do so,edit your profile and choose your preference from the drop-down menu in the 'Forum auto-subscribe' field.  (see the screenshot above)


Subscribe on making a post on a particular forum

Whenever you make a post to a forum in which subscription is optional, you have the choice to subscribe to that forum directly below the box where you type your message. Look out for the menu directly below the text box in which you type your post. It looks like this:


(If the forum mode is forced or disabled, this will not be possible.)



Question:

How do I obtain an extension for an exam or assignment?

(Last edited: Friday, 12 December 2014, 1:35 PM)
Answer:

Extensions are only granted in extreme circumstances such as severe illness or death in the family. Please contact the Registrar.




Question:

How do I pay?

(Last edited: Friday, 12 December 2014, 1:50 PM)
Answer:

Option 1: Bank Deposit

Banking Details:

  • NAME OF BANK: First National
  • BRANCH: Fourways View
  • BRANCH NUMBER: 251655
  • NAME OF ACCOUNT: S A Theological Seminary
  • CHEQUE ACCOUNT #: 51321182366

Option 2: Online payment at SATS website

You can also pay online at our website www.sats.edu.za with a credit card. To access our online payment facility:

Click on Pay Online

Option 3: Internet Banking

You can make an online transfer from your bank account to the SATS bank account using the information in Option 1.

Option 4: International payments

Foreign students, if you cannot pay by one of the above-mentioned options you will need to pay by Tele-transmission - please do not send personal cheques. You will need to go to your bank and fill in a form. You will need the following information:

  • SWIFT ADDRESS: FIRNZAJJ
  • NAME OF BANK: First National Bank Division of First Rand Bank Ltd.
  • BRANCH: Shop rs0032, Fourways View, Corner of Cedar & Witkoppen Rds, Fourways, Johannesburg, South Africa
  • BRANCH NUMBER: 251655
  • NAME OF ACCOUNT: S A Theological Seminary
  • ACCOUNT #: 51321182366

Should you wish to come into SATS to enrol or pick up your courses there are credit card facilities available.

ALL PAYMENTS MADE TO SATS ARE NON-REFUNDABLE.

PLEASE email or fax confirmation of payment. Please include your name and student number.


Question:

How do I use EbscoHost to download ebooks?

(Last edited: Wednesday, 23 August 2017, 11:12 AM)
Answer:

What is EBSCOhost?

EBSCOhost is an online reference tool that gives researchers access to a variety of academic databases. 


How do I get started?

To get started using Ebsco, you need to follow these steps:

  1. Login to EbscoHost using the seminary credentials (Username: sats, Password: seminary)
  2. Click EbscoHost Web from the list of services
  3. Click "Sign In" on the top
  4. Click "Create a new account"
  5. Fill in the form then click "Save Changes" at the bottom
  6. Click continue to begin using Ebsco
  7. Select the databases you wish to search or just "select all"


Okay, now I can save my searches, but how do I download ebooks?

In order to download ebooks to your Mac or PC, you will need to install Adobe Digital Editions.  If you need to access your ebooks on an Android device, please see this tutorial.

Download the installation file and install as appropriate to your platform (usually you just double click the downloaded file).  For more specific information on installing Adobe Digital Editions, please see this tutorial.

N.B. When you install Adobe Digital Editions, it is essential that you register using the same email address you used to create your EbscoHost account.


Video Tutorials

Introduction to EBSCOhost (approx. 5mins)

Watch a video introduction to the EBSCOhost interface below. (After watching the first video, you can continue with the playlist to watch the others below also.) 


Access here for those who cannot view youtube videos.  Viewing may be delayed by 45 seconds.


My EBSCOhost Personalisation (approx. 3mins)




Advanced Search in EBSCOhost (2mins.12secs)


Access here for those who cannot view youtube videos.  Viewing may be delayed by 45 seconds.


Searching EBSCOhost eBooks (1min.35secs)


Access here for those who cannot view youtube videos.  Viewing may be delayed by 45 seconds.



Downloading EBSCOhost eBooks (2mins. 45secs)




Creating a search alert in EBSCOhost (1min 27secs)



Question:

How do I use the research portal?

(Last edited: Wednesday, 1 March 2017, 9:18 AM)
Answer:

The SATS research portal has been created to streamline academic research by collating multiple research sources into a single search.  Please see this detailed tutorial to get started:



Question:

How do I view feedback in Turnitin?

(Last edited: Tuesday, 24 November 2015, 4:54 PM)
Answer:

After an assignment has been marked, you will be notified via email.  Assignments which consist of a Turnitin component require that you click the blue grademark pencil icon on the assignment summary screen in order to access assessor feedback.  Take note of the following screenshots:



Clicking either the Similarity Index or the Grademark pencil, will open a new browser window from which you may view feedback on your assignment or download a PDF copy.



There are three primary forms of feedback:

  1. General or overall feedback.  This feedback will include text comments and may optionally include voice comments (not pictured).
  2. Inline comments are those which correspond to specific parts of your paper.
  3. Comments associated with parts of the marking rubric (if used).




It is important that you click through all the icons on the bottom right of the comments pane in order to view all the feedback.  You may optionally download your marked assignment as pictured in the previous screenshot.


Question:

How do I view my marks in a course?

(Last edited: Thursday, 23 October 2014, 10:55 AM)
Answer:

To get full feedback from your course facilitator plus the marks you achieved, you need to return to the activity after it has been marked, but to see your marks for all the assessments on a particular course, you must click the Grades link in the Administration block (left hand side) of your course screen:

admin block

This will display your User Report, which contains the mark and general feedback you received so far for every assessment on the course. It also shows you the course total (aggregate) to date:

gradebook

In this example, only the first assessment (Sample quiz 1) has been marked. The formula for this course total gives the two quizzes equal weight and ignores the assignments altogether. (Obviously, it is not normal to exclude assignments in the total!)

As your mark for each assessment is captured, the course mark will be recalculated to include it. The course total is calculated according to the formula specified in your study materials; it differs from course to course.


Question:

How do I write exams?

(Last edited: Friday, 12 December 2014, 1:58 PM)
Answer:

The instructions on MySats will tell you all that you need to know about the nature of the test.  For most part, SATS makes use of open-book, multiple-choice tests which do not require an invigilator.


Question:

How much bandwidth or data do I need for a single course?

(Last edited: Friday, 20 February 2015, 12:49 PM)
Answer:

The amount of data required for one course will vary greatly, depending on the course in question.  The counseling courses, for example are interactive and employ multimedia content across all courses.  For this reason, counseling courses require more bandwidth and data than most other courses.

At the present time, most Bth courses require fairly modest data usage.  With a few exceptions, one could safely estimate approximately 50-100MB of data per course, not counting any data needed to research for your assignments.  With research included, we would suggest an estimated 150-200MB of data per course.

NB. Some courses are more interactive, requiring audio lectures, teleconferencing, or other multimedia components.  In these cases data consumption would be much higher.  Here are some of our interactive courses and some guidelines on the amount of data consumed in each course.

  • Introduction to Biblical Greek/Hebrew
    • This is a full-year course consisting of weekly teleconferenced lectures and interaction with course content.  It would not be unusual to consume more than 2gb of data for each term (BGK1121 and BGK1122/BHB1121 and BHB1122).
  • All courses in the Higher Certificate for Christian Counseling (HCCC)
    • All counseling courses are comprised largely of SCORM lectures, consisting of audio and slide presentations.  One should plan to consume 500Mb - 1Gb of data for each counseling course.  Not counting any data required for your research.
  • THE2123 - Doctrine of Salvation
    • This particular course in the Bth consists of extensive audio lectures and other interactions.  One should expect to consume at least 500Mb of data for this course, not including what is required to complete the research.


Some Suggestions for Conserving Bandwidth

Many courses contain video introductions.  Although these videos are helpful and do contribute an aspect of variety to the course, they are not required, nor do they contain any content not found in the study guides or other course documents.  If your bandwidth is tight, avoid watching the videos, or try to watch them when you connected to the internet via a public Wifi hotspot.

For courses that consist of audio or multimedia components, you may be able to download some of these elements whilst ustilising a public Wifi hotspot or other terrestrial link.  If possible, avoid downloading this components whilst on mobile data.


Question:

How to join a live class (BigBlueButton) using HTML5

(Last edited: Monday, 8 February 2016, 4:15 PM)
Answer:

At the time of this writing, the HTML5 client offers limited function when compared with the Flash based client.  For example, one may not broadcast or receive webcams using HTML5.  Screencasting is also not possible using the HTML5 client.  Furthermore, the HTML5 client is NOT supported in Internet Explorer or Safari, since these web browsers do not support WebRTC.  

In spite of the above limitations, HTML5 in Bigbluebutton offers some distinct advantages: It loads faster, it uses less data, and it requires less bandwidth.  It is also compatible with mobile devices such as smartphones and tablets.  In fact, on most mobile browsers you will use the HTML5 client by default, since very few mobile devices support Adobe Flash.

To join a live class from a mobile devices using HTML5, simply click this icon in your course .  On the following screen, select "Use HTML5 client instead" as pictured below:


Joining the HTML5 session from the desktop is also possible, though you need to disable your Flash plugin if it is installed.  You must also make sure you are using a browser that supports advanced HTML5 features, such as WebRTC.  The recommended browsers for use with HTML5 are Google Chrome, Mozilla Firefox, or Opera.  At the time of this writing, Safari does NOT support WebRTC, which is required to use the HTML5 client.


Google Chrome comes bundled with a flash plugin, so if you are using Chrome follow these steps:

  1. Open a new tab
  2. In the address bar type "Chrome://plugins"
  3. Find the section that says "Adobe Flash Plugin"
  4. Click "Disable" at the bottom of the section.

Now, when you join the live class, you must select "Launch the HTML5 client instead".


If you are using another browser such as Firefox or Opera, please disable the flash plugin and rejoin the session.




Question:

How to submit an assignment

(Last edited: Friday, 15 January 2016, 11:09 AM)
Answer:

You may also view the instructions below as a screencast:


These instructions apply to assignments or those bearing this icon: .  


Submitting an assignment on the MySats system is pretty straightforward. The most important thing to note is when the assignment is due.  Failing to submit an assignment by the due date can result in late penalties, so make sure you check the due dates when you start your course and never leave an assignment to the last minute. 

Follow these steps for submitting an assignment:

  1. Click the link for the assignment, indicated by this icon:
  2. Follow the instructions indicated. 

NB. If  this is your first assignment you must accept the Turnitin End User License Agreement.  Failure to do so may result in your paper not being marked! See the following screenshots:





  3. Click the Add Submission button.

    4. Drag the file from your desktop onto the file box (see screenshot):


NB. THE ONLY ACCEPTED FORMATS AT THE TIME OF THIS WRITING ARE .DOC, .DOCX, .PDF, AND .ODT.  DO NOT SUBMIT .PAGES OR .ZIP FILES!



OR

Click the add file button indicated above

Click "Browse" to select the file on your local computer

Click "upload this file"


 

  5. Click "Save changes"

If you have successfully submitted a file, you should see a confirmation on the following screen. 


NB. Some assignments require you to click a submit button, otherwise your document will remain as draft.  In this case, you must click 'submit assignment' for your assignment to be submitted for marking.  Take note of the screenshot below:






I

Question:

I stopped getting forum notifications. What can I do to fix it?

(Last edited: Thursday, 14 May 2015, 2:17 PM)
Answer:

If you suddenly discover that you are not receiving our emails, make sure you check that your email on file is current.  You can do this by editing your profile.  Click the user menu on the top right > click preferences > edit profile.   (see how here).

If there is an old email on file which you are no longer using, make sure you provide your new address and confirm it using the link that will be sent.

If your email has not changed, but mail from our system has suddenly stopped, make sure you have our address (noreply@sats.edu.za) stored in your address book to prevent any spam protection features from trapping our emails.

Finally, if you have done all the above and still do not receive our mail, try contacting us using the "Email us" or "Live Help" links at the top of the MySats webpage.  We monitor bounced emails closely, so we may be able to help.


Question:

In what formats can I take my study materials?

(Last edited: Tuesday, 10 June 2014, 3:02 PM)
Answer:

We offer our distance learning courses in e-learning format only.  Students residing in South Africa may purchase their workbook(s) in printed format. However, all assessments must be uploaded onto the MySats site regardless of the format of the workbook.  The price of the printed workbook includes the courier delivery fee.


Question:

Is SATS accredited?

(Last edited: Wednesday, 30 May 2018, 10:30 AM)
Answer:

All of our programmes are accredited and registered. In South Africa, in order for an institution to operate legally, three processes are needed:

  1. The programmes need to be accredited by the Council on Higher Education. The private institutions were the first to undergo these evaluations and their results were announced on 5 Dec 2002. State institutions now undergo exactly the same processes and are subject to exactly the same criteria. With that in mind a degree from SATS has to meet the same stringent standards as a degree from the traditional state universities.
  2. The Registrar of Private Higher Education Institutions then has to register the institution and will look at factors such as financial sustainability.
  3. Each programme must then be registered on the National Qualifications Framework.

Under the new educational dispensation, the intention of the government is that the qualifications which meet all of the above should be nationally and internationally comparable and the credits earned at such institutions should be portable. We are absolutely sure that our qualifications will match those of any other institution in South Africa and that, as such, they should be accepted both locally and internationally. Having said that, other institutions are not obliged to accept anyone.

The South African Theological Seminary is registered by the Department of Education (registration number 2001/HE08/005) and accredited by the Council on Higher Education to offer the following programmes:

  • Higher Certificate in Christian Life
  • Higher Certificate in Christian Counselling
  • Higher Certificate in Worship Studies
  • Diploma in Biblical Studies
  • Bachelor of Theology
  • Master of Theology
  • Doctor of Philosophy in Theology

SATS is registered as a Section 21 company, registration number 2002/005184/08


J

Question:

Join BigBlueButton class in "listen only mode"

(Last edited: Monday, 8 February 2016, 3:05 PM)
Answer:

In order to join a live class using BigBlueButton in listen only mode, you will need to select that option when configuring your audio settings.  This process will differ slightly, depending on whether you are using the Flash client or the HTML5 client.  If you are unsure of which client you are using, please click here.  

Follow the appropriate steps below:


Flash based client

Upon joining the session, you will be prompted to configure your audio.  For listen only mode, select the appropriate option as indicted in the screenshot below:




HTML5 based client

After you join the session in HTML5 mode, you will NOT be prompted to setup your audio.  To do this, you must click the cog icon in the top right corner as pictured below:




Select the speaker icon in order to join the session in listen only mode as pictured below:



M

Question:

My submission date has changed! What happened?

(Last edited: Thursday, 31 May 2018, 8:47 AM)
Answer:

Most assignments on MySats have been configured to accept multiple submissions, also called "drafts".  When you upload a document to an assignment, you will notice on the summary screen that your document has been labeled "Draft (not submitted)".  Take note of the following screen shot:


Draft submission


If you initially uploaded your assignment, but only clicked submit sometime later, the timestamp on your submission will reflect the date you clicked submit, not the date you uploaded your file.  For this reason, it is important that you pay careful attention to the assignment status and follow the submission instructions carefully.  A successfully submitted assignment will reflect as "Submitted for grading" as can be seen in the screenshot below:

Submitted for grading


NB. An assignment may no longer be edited by you if you have clicked the submit button.  If you have accidentally submitted the assignment and need to make a revision before the due date, notify your tutor immediately.  Your assignment will be "reverted to draft" and then you may make the appropriate changes.  If the due date has passed, you may not make any changes to your assignment and it will be marked as is.

N

Question:

Negative Marking

(Last edited: Tuesday, 3 October 2017, 2:30 PM)
Answer:

Negative marking is the practice of deducting points for wrong answers. For example, if 1 mark is allocated to a particular question, a correct answer would earn 1 mark. However, if the question is answered incorrectly, mark given is not just 0; it is a negative mark. How is this fair?

Negative marking is employed in multiple choice or true/false questions. In these cases, there is a high likelihood that a student could guess the correct answers without ever having learnt the material. One's chances at guessing the correct answer in true/false questions is 50%, so a student may pass a quiz comprising only true/false questions without even reading the questions! If each question has four choices, one might expect a grade of 25%, also without even reading the questions. Consequently, a multiple choice assessment would be greatly diminished as an effective means of determining learning progress. This is not acceptable for tertiary education, and it is not fair to students who have learnt their work thoroughly.

Therefore, negative marking is used for accurate assessment, and to neutralize the benefit of guessing and encourage careful consideration of both the question and the answer. With negative marking, it is not possible for a person to pass a set of multiple choice and true/false by simply guessing. SATS generally applies negative marking in exam questions where the answer is selected from a list (whether true/false or multiple choice, including multiple correct answers). However, different approaches are generally used in formative assessments--those that take place during term, before the exam. If a "quiz" activity (whether named a quiz, test or exam) does not specify whether or not it applies negative marking, you may ask your facilitator.

Negative marking proportions

No. of choices
Right answer
Wrong answer
2 (e.g. true/false)
100% -100%
3 100% -50%
4 100% -33%
5 100% -25%

Percentages in the table above indicate the proportion of the mark allocation of a question. In questions with multiple correct answers, the right choices are equally valued and their sum is always 100% of the mark allocation.

Note: Negative marking does not, on average, make guessing answers detrimental. Rather, it neutralizes the outcome of guessing such that there it neither benefit for detriment to guessing. Usually, students can rule out at least one option in a multiple-choice question, in which case guessing the right answer is better than not answering a question at all.

Negative marking cannot result in a negative grade in an exam. MySats ensures that the minimum possible grade is 0.


T

Question:

Turnitin lost my bibliography!

(Last edited: Wednesday, 30 May 2018, 11:31 AM)
Answer:
"Wait a minute!  Your silly system completely deleted the works cited/bibliography from my assignment.  I'm so mad I could breathe fire!!!"

Believe it or not, this can happen... sort of.  The actual problem is not Turnitin or the upload part of MySats, but rather the file format to which you are saving your document.  If you are using Microsoft Word's internal referencing functions to build your bibliography, you must save your document either to a PDF or a .docx file.  Do NOT use .doc file format or your works cited might not show up on another system.  Your references will be contained in the metadata of the file, but they might not be populated on the works cited or bibliography of your document.


SOLUTION: Use .DOCX or .PDF to save and submit your assignment.  DO NOT USE .DOC FILE FORMAT.


Question:

Turnitin Supported File Types

(Last edited: Friday, 15 January 2016, 11:09 AM)
Answer:

Take careful note of the following instructions taken directly from Turnitin's website at this url: https://guides.turnitin.com/01_Manuals_and_Guides/Student/Student_User_Manual/09_Submitting_a_Paper#File_Types_and_Size

File Types and Size

 

If an assignment is set to allow any file type, Turnitin will accept any file:

 

  • less than 40mb;

  • has a minimum of 25 words; and

  • is less than 400 pages.
     

If the assignment is set to allow only file types that Turnitin can check for originality, Turnitin will only accept files that can generate Originality Reports. This includes:
 

  • Microsoft Word® (.doc/.docx)

  • OpenOffice Text (.odt)

  • WordPerfect®  (.wpd)

  • PostScript (.ps/.eps)

  • HTML

  • Hangul Word Processor file (.hwp)

  • Rich text format (.rtf)

  • Plain text (.txt)

  • Google Docs via Google Drive™

  • Adobe® PDF
  • Microsoft PowerPoint® (.pptx, .ppt, .ppsx, and .pps)

  • Microsoft Excel® (.xls and .xlsx)

 

NoteIf you are using an unsupported word processor, you may need to save your plain text file as .txt or .rtf in order to upload to Turnitin.

 

Note: If submitting with Google Drive™, third party cookies must be allowed in your browser, otherwise, any attempts to sign into Google to upload from Google Drive will fail. Note that Google Drive functionality is not supported with IE8 or below. Do not upload Google Doc (.gdoc) files directly to Turnitin; a .gdoc file does not store the document, but contains a reference to it online, in Google Docs

 

Note: It is possible to submit PowerPoint® files through Turnitin.com, TurnitinUK.com, Turnitin Basic integrations, newer versions of the Turnitin Direct integrations, and LTI compliant integrations only. Turnitin converts the PowerPoint® slide deck into a static PDF, leaving all text and images in their original format but leaving out features such as presenter notes, embedded video, and animations. Text with visual effects is not supported, and it is recommended that any visual effects such as shadows and 3D be removed prior to submitting to Turnitin. It is recommended that any visual effects such as shadows and 3D be removed prior to submitting to Turnitin.

 

Note: Turnitin will not accept PDF image files, forms, or portfolios, files that do not contain highlightable text (e.g. a scanned file - usually an image), documents containing multiple files or files created with software other than Adobe Acrobat®.

 

Note: The version of the file that can be viewed in the Document Viewer will look the same as it would if the Excel file had been saved as a PDF and submitted to Turnitin. We highly recommend that users pay attention to the image preview provided in the single file submission to verify that the file is presented in an acceptable manner.  Users can adjust the way the file looks by editing the page setup and print area settings for the file prior to saving it and submitting it to Turnitin.

 

​Turnitin will not accept the following to generate Originality Reports:
 

  • Password protected files

  • Microsoft® Works (.wps) files

  • Microsoft Word 2007 macros-enabled .docm files

  • OpenOffice Text (.odt) files created and downloaded from Google Docs online

  • Document (.doc) files created using OpenOffice, as they are not 100% Microsoft Word equivalent

  • Apple Pages

  • Spreadsheets created outside of Microsoft Excel (i.e. .ods)

  • Text with visual effects

 

Tip: When converting a file to a new file format, users should rename their file with a name other than that of the original file. This is suggested to prevent permanent loss of the original formatting or image content of a file due to it being overwritten.



U

Question:

Using Peer-Marking in Turnitin

(Last edited: Friday, 23 June 2017, 3:08 PM)
Answer:
In some of your courses, you may be required to take part in "peer-marking" assignments. In a peer-marking assessment, you begin by submitting your own work, after which you will read and review one or more papers from fellow classmates.

Step 1: Submit your own assignment as usual.  

  • For specifics on this process, please see this FAQ.

Step 2: Review other papers

  • After the peer-marking start date, you will be able to mark other students' papers by clicking the indicated icon on the submission overview screen:


  • Pay close attention the review instructions:



  • Click "Write Reviews" when you are ready to get started:




  • Begin your review using the supplied rubric and annotation tools:







Step 3: Submit your review

  • After you have finished your review, you may click the submit button on the top right hand corner, just above the marking rubric.
  • If you would simply like to save your work so you may continue later, simply click "save" and close the window.


Step 4: Read your feedback

  • Following the review stage, it is essential that you review your feedback and incorporate any relevant suggestions into your work.  To do this, simply follow the instructions for reviewing feedback as described in this FAQ.


W

Question:

What are the distinction marks?

(Last edited: Thursday, 11 December 2014, 1:26 PM)
Answer:
The level for distinction in all undergraduate degrees is 80%.  In the postgraduate school, honours and master's degrees have a cum laude distinction at 75%.  PhD level study only has pass or fail.

Question:

What do I do when I need help with my assignment?

(Last edited: Friday, 12 December 2014, 1:28 PM)
Answer:

If you would like to discuss any part of your coursework you can contact the your course tutor. His/her contact details may be found on the course home page. 


Question:

What happens after I pay?

(Last edited: Tuesday, 2 February 2016, 8:58 AM)
Answer:

Once SATS receives the confirmation of your payment, your order is processed. Your courses will be activated on MySats.  Should you have ordered printed material, it will be couriered within approximately three working days. You are welcome to come into the Seminary to enrol and collect your first course. Please phone ahead to arrange this.


Question:

What is a "similarity index" and how do I use it?

(Last edited: Friday, 9 June 2017, 8:10 AM)
Answer:

When a paper is submitted to Turnitin and processed, Turnitin's system will generate an "originality report" and assign a "similarity index".  This report will highlight any parts of the paper where its content matches external sources.  The similarity index is a colour coded index of the percent of the total paper that has matched these external sources.  The index and report together help an assessor and a student to determine how original a paper is and whether citation has been done properly.

For more information on the originality report or the similarity index, please consult this guide on Turnitin's website.  For a helpful overview of Turnitin in general, please consult this page and tutorial video.



Question:

What is a credit?

(Last edited: Monday, 9 June 2014, 10:16 PM)
Answer:

One credit equates to approximately 10 hours of time on task. For example, if a subject is 6 credits it will take you approximately 60 hours to complete, including research and writing of assignments. On average students should study between 8-10 hours per week. This would make a 6 credit subject 6 weeks long.


Question:

What is BigBlueButton?

(Last edited: Tuesday, 3 May 2016, 1:04 PM)
Answer:
What is it?

Some of the courses on MySats make use of a live classroom solution known as BigBlueButton.  Bigbluebutton allows teachers and students to meet online in a virtual classroom, exchanging ideas and learning new concepts in real-time.


How do I know if my course uses it?

At the time of this writing, only a few courses make use of Bigbluebutton, most notably language courses like Biblical Greek and Biblical Hebrew.  If your course does make use of Bigbluebutton, you should see an icon like this on the course page: .  If you would like to find out whether a course includes a live component before signing up, please enquire with your registrar or contact Grace Sikhosana for more information.


What do I need to participate in BigBlueButton (a live course)?

  1. Speakers:  This is essential.  A live class will be useless without the ability to at least listen to the lecture.
  2. Microphone:  In cases where you will be expected to make contributions or participate in the live class, it is essential that you have a microphone.  A headset is preferable, as it reduces feedback, but a built-in microphone can work.  If it is not essential that you be able to speak in a live class, you can still participate using the chat while listening to the lecture. 
  3. Sufficient Bandwidth:  
    1. SPEED: the minimum requirement for participating in a live course is approximately 1Mbit/sec downstream and 500Kbit/sec upstream, depending on whether webcams are in use and whether you use the HTML5 client or the Flash client (see below).
    2. DATA USAGE: Without webcams, a typical one hour class will require about 40kb/sec or about 240MB just for the audio stream (listen only).  About 500MB would be required for full participation without webcams.  With just one webcam, a one hour class will require 310KB/sec or about 1.86 GB (listen only) or about 2.1GB with audio participation.
  4. Webcam: In most cases, a webcam is completely optional.  At the time of this writing, no courses require webcam participation.  Nevertheless, bandwidth permitting, a webcam is helpful for overcoming some of the hurdles of mediated communication, such as in transmitting non-verbal cues.


How can I conserve data usage in a live (BigBlueButton) class?

There are a number of ways to manage your data consumption in a live class.  However, it should be noted that the minimum amount of data usage for a one hour class will be approximately 240-250MB.  Take the following steps to reduce your data consumption:

  1. Do not broadcast your webcam.  Broadcasting your webcam doubles the amount of data you use, since you need to both send and receive audio and video streams (assuming there is at least one other webcam).
  2. If you are using the flash version, you can click the 'x' above each webcam feed to stop downloading the feed.  This will greatly reduce bandwidth consumption for meetings with webcams.
  3. Join the class using the HTML5 client.  At the time of this writing, webcams are not broadcast to the HTML5 client even if other participants are broadcasting, and the client environment is smaller, so this will go a long way in reducing data consumption.  Please see this guide on how to join a bigbluebutton session using html5 instead of Adobe Flash.
  4. Join the session in listen only mode.  Listen only mode allows you to receive the audio feed, but you will not be able to contribute except via the text chat.  This will allow you to ask a question through the text chat and listen to the audio response.  Please see this guide on how to join a live class using listen only mode.



Question:

What is recognition of prior learning (RPL)?

(Last edited: Monday, 9 June 2014, 9:09 PM)
Answer:

If you have already studied elsewhere or if you have appropriate ministry experience, you will probably qualify for prior learning credits, which will reduce the total cost and duration of your educational programme. You will be charged at a nominal rate for credits you have earned at institutions which are not accredited and registered, and for life experience, but all others are free.

When we receive your Application form, we will evaluate your existing qualifications and experience and advise you of the credits we are provisionally prepared to grant. We will then also advise you as to what steps you need to take to formalise these credits.


Question:

What kind of computer do I need to use MySATS?

(Last edited: Monday, 22 August 2016, 8:34 AM)
Answer:

The MySATS website works with all different kinds of computers, tablets, and even phones.  The most important requirement is that your web browser is up to date.  If you do not know what browser you are using check by clicking here.

  • Recommended minimum browser: Google Chrome 11, recent Mozilla Firefox, Safari 6, Opera 10, or Microsoft Edge.  PLEASE AVOID INTERNET EXPLORER!
  • Android users should consider installing the Puffin Browser, particularly if you are enrolled in the Higher Certificate in Christian Counseling (HCCC).  These courses make use of interactive presentations that may pose compatibility problems with the standard Android browser.
  • Windows XP and Vista users are advised to use either Chrome or Opera, since you cannot update to the latest version of IE (see below for links).
  • Java (sometimes called the JRE).  In order to use all the features of MySats, you need to ensure you have the JRE installed.
  • There is no minimum requirement for your operating system, except for those required by the aforementioned browsers. (Please note that you should always keep your computer and virus protection up to date.)
  • Some features of MySATS will only function properly on a broadband connection, so obviously we recommend a 512kb connection or better.  However, if you do not interact with video content or the interactive presentations on the counseling courses (the Higher Certificate in Christian Counseling courses), a 56k connection should be suitable.


Download Google Chrome here: http://www.google.com/chrome

Download Mozilla Firefox here: http://www.getfirefox.com

Donload Opera here: http://www.opera.com


Question:

When do I pay?

(Last edited: Friday, 12 December 2014, 2:05 PM)
Answer:

To enrol you will need to pay the amount indicated on your Application feedback letter, which includes the enrolment fee (once off) as well as credits earned from non-accredited institutions or through life experience, and the amount for your first two courses.

Students who are enrolling for subsequent courses should pay the amount for those courses and fax or email proof of payment. Once we have your payment confirmation, we will upload or send your courses.


Question:

Why am I getting a blank slide show in my course presentations?

(Last edited: Tuesday, 18 October 2016, 11:58 AM)
Answer:

Some of our courses have slideshow presentations which at times give problems in certain web browsers.  If you are using Safari, for example, you might need to adjust some of your browser preferences in order for the slideshow to display properly.  If you are seeing a blank slide or cannot navigate through a slideshow while using Safari, please try the following:

  1. Open Safari
  2. Proceed to http://my.sats.edu.za
  3. Open the preferences dialogue
  4. select the security tab
  5. click “plug-in settings” on the bottom (internet plugins)
  6. Make sure “Adobe Flash Player” is enabled
  7. In the pane that says "Currently Open Websites" set my.sats.edu.za to "on"
  8. Click done and close the preferences dialog
  9. Refresh your page.


Take note of the following screenshots:






Question:

Why Can't I go beyond the profile screen?

(Last edited: Thursday, 14 May 2015, 2:06 PM)
Answer:

If you are logging in for the first time, or if your email address is refusing our emails, you may find that you will be continuously returned to the profile screen upon login.  The profile screen allows you to edit important details related to your account.  Most things are optional, but your email address is required.  We need a way to get in touch with you, to tell you about upcoming due dates, responses to your forum posts, or when your marked assignments are ready to be collected.  All of these notifications happen over email, so we require a legitimate and fully functional email address.

Adding your email to your profile is straight-forward.  Simply add your email to the indicated field and click "update profile":



After you have successfully recorded your email address, our system will send a confirmation link to the address you have provided just to ensure you can receive our emails and that you have not made any typing mistakes.  Just click the confirmation link and you will be ready to go on the MySats system.  This process usually only takes a minute or two, so if you do not see the confirmation email, make sure you check your spam filters to ensure it didn't end up there.  We also recommend that you add the address "noreply@sats.edu.za" to your address book, just to make sure MySats emails are not trapped in your spam folders.  If after checking your spam folder/junk mail, you still do not find the confirmation link, please contact us using the Live Help or Email us link at the top of the MySats page.  We keep a close watch on bounced emails, so if our emails are not getting through we might be able to help you out.


Question:

Will I be able to contact other students?

(Last edited: Friday, 12 December 2014, 2:06 PM)
Answer:

Some coursework may involve interaction with other students through the MySats website.  There may be other opportunities to interact with fellow students in the open student fora as well. However, students' private contact details are not shared without written consent from the student. Our our current database does not provide for this.  


Question:

Will I graduate after every 120 credits?

(Last edited: Monday, 9 June 2014, 9:33 PM)
Answer:

No, unless you enrolled for a qualification which only requires 120 credits. Instead, you will graduate once you have successfully completed the required number of credits for your desired qualification.



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