Frequently Asked Questions
Come here to find answers to commonly asked questions. Use the search box below to find answers to your questions. For example, if you are trying to find out about your marks within a course you might search for "grades", "marks", "results", etc. You may also select from one of the listed categories to see all the entries pertaining to that subject. If there is a question you do not see listed, you may be best served by asking in the forums. We will try to update the questions here regularly based on those showing up in the forums.
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ALL
Question:(Last edited: Friday, 1 June 2018, 11:48 AM)
How do I install Adobe Digital Editions
Adobe Digital Editions
Adobe Digital Editions (ADE) is an eBook reader program which supports the reading of electronic material in the PDF and XHTML formats.
Installing ADE and creating an Adobe Digital ID
If you don't already have Adobe Digital Editions on your computer, install it from the ADE download site. Note: Don't install Norton Security in the process of installing Adobe Digital Editions. You have to remove the tick from the checkbox to avoid doing so. Of course, you may do so, but it could interfere with other security software already running on your computer.
When you run Adobe Digital Editions for the first time, you will have to authorize it with your Adobe Digital ID. If you don't already have one, click the link to "Create an Adobe ID". The process is quick and easy. Then return to ADE where it is asking for your Adobe ID and password that you just set up. Your Adobe ID is the e-mail address you specified to create it.
N.B. When you install Adobe Digital Editions, it is essential that you register using the same email address you used to create your EbscoHost account. If your email address does not match, you will get a license error on your downloaded books.
If you have questions about ADE, look for answers on the ADE FAQ page.
Using Adobe Digital Editions (ADE) and EBSCOhost togetherRead through the EBSCOhost and ADE Guide to see how to use these two programmes together to find and use e-library books.
Protecting your bookmarks, notes and highlights
Having access to ebooks from EBSCOhost's online library is wonderful but, as with a physical library where you loan books for a limited time, the books you take out from the e-library are returned automatically when the "checkout period" has expired. Good news is that you can check out a book for up to 84 days. Further, after a book is returned, you can just take it out again if you need it. The license agreement between SATS and EBSCO allows us to access an unlimited number of copies of the same book simultaneously, so there is no need to reserve a book if it is already taken out by someone else, and you don't have to worry about limiting other users' access to a book by "hogging" it. Moreover, in the current arrangement, SATS alumni can still access the EBSCOhost library and use it in the same way as SATS students, so even after you finish studying with us, you can use the e-library!
You may be wondering, however, what happens to your annotation (notes) and markup (highlighting) when a book is returned to the library. These are permanently stored in files on your computer. If you take the same book(s) out again, your notes and highlights will appear on it again. Moreover, you can open them even without the book; though the formatting is not ideal for humans to read, at least it is legible (in XML format). If you are using Microsoft Windows, you can find a folder called Annotations under My Digital Editions, which is created when you install Adobe Digital Editions. The following example is based on the user name, David: C:\Users\David\Documents\My Digital Editions\Annotations. You should be able to navigate to your annotations in a folder corresponding to this on your PC, exchanging your login name with David.
You are advised to back up your annotation files routinely, so it's important to find where they are stored using the example above. Moreover, you may need to copy them to a new computer at some stage.
The file extension for annotation files (which also include bookmarks and highlights) is annot, and the filename is taken from the book title, with its own file extension (typically epub or pdf). Therefore, you can simply look for the annot file matching the title of the book whose annotation you wish to access, e.g. A New History of Christianity.epub.annot. (Note the double file extension.) The full path and filename on my PC is thus: C:\Users\David\Documents\My Digital Editions\Annotations\A New History of Christianity.epub.annot .
You can open your annotation files with a text editor or web browser. However, you should not edit them in case you disrupt the XML formatting. Rather, copy the information you need to a word processor and save it in another file, where you can edit is as you please.
Finally, you may not be content with the restrictions of working with e-library books in Adobe Digital Editions, especially if you want your own copy of an especially important block of text. In these cases, open the PDF version of the book in EBSCOhost's eBook Viewer, then "Save Pages" to download the specific pages you want in PDF format. There are limits to how many pages you may save from each book (or each chapter of a book) in PDF format. EBSCOhost will show you how many pages you may save when you click the "Save Pages" button.
Question:(Last edited: Monday, 5 June 2017, 8:53 AM)
How do I manage my forum subscriptions? I am getting too many emails!
If you are enrolled in several courses at the same time, sometimes the frequency and speed with which emails populate your inbox can be a bit overwhelming. Do not fret. There are some things you first need to understand about forum subscriptions as well as what you can do to manage how you are notified of the activity in course fora.
Forum subscription modes
The person who sets up a course can choose, for each forum, whether students are automatically subscribed to it (i.e. to receive copies of all messages posted on the forum.) S/he can choose between four "Subscription modes": a) Optional subscription; b) Forced subscription; c) Auto subscription; and d) Subscription disabled.
a) Optional subscription
In this case, the course developer allows the student to decide whether to subscribe to a forum or not. By default, you are not subscribed to a forum in this mode. Look for the Administration block in the left column of MySats. There you will see a link to subscribe to a forum.
(The link then changes to say, "Unsubscribe from this forum".)
b) Forced subscription
All students will be notified of forum posts, whether they like it or not. However, you can choose a digest option (see below) which compiles all your forum e-mails into one per day.
c) Auto subscription
When a forum's subscription mode is set to "auto", then you become subscribed to a forum by default when you enrol for the course in which the forum is.
To unsubscribe, look in the Administration block for Forum administration.
d) Subscription disabled
Students can't subscribe to this kind of forum under any circumstances.
Personal forum subscription preferences
In addition to changing your subscription on individual forums, you can also manage how these notifications are sent to you by going to this page in your preferences.
For the forums to which you are subscribed, you can choose to get:
In most cases, just selecting "subjects" will be all you need to set to keep your inbox from being overloaded. Click here to select your forum digest option.
Automatically subscribe on making a post to any forum
In forums with optional subscription, or auto-subscription if you are not subscribed, you can choose whether or not to subscribe to that forum automatically when you post to it. That is, if you want to subscribe automatically whenever you post to any forum on MySats, you can choose to do so. To do so,edit your profile and choose your preference from the drop-down menu in the 'Forum auto-subscribe' field. (see the screenshot above)
Subscribe on making a post on a particular forum
Whenever you make a post to a forum in which subscription is optional, you have the choice to subscribe to that forum directly below the box where you type your message. Look out for the menu directly below the text box in which you type your post. It looks like this:
(If the forum mode is forced or disabled, this will not be possible.)
Question:(Last edited: Friday, 12 December 2014, 1:50 PM)
How do I pay?
Option 1: Bank Deposit
Option 2: Online payment at SATS website
You can also pay online at our website www.sats.edu.za with a credit card. To access our online payment facility:
Click on Pay Online
Option 3: Internet Banking
You can make an online transfer from your bank account to the SATS bank account using the information in Option 1.
Option 4: International payments
Foreign students, if you cannot pay by one of the above-mentioned options you will need to pay by Tele-transmission - please do not send personal cheques. You will need to go to your bank and fill in a form. You will need the following information:
Should you wish to come into SATS to enrol or pick up your courses there are credit card facilities available.
ALL PAYMENTS MADE TO SATS ARE NON-REFUNDABLE.
PLEASE email or fax confirmation of payment. Please include your name and student number.
Question:(Last edited: Wednesday, 23 August 2017, 11:12 AM)
How do I use EbscoHost to download ebooks?
What is EBSCOhost?
EBSCOhost is an online reference tool that gives researchers access to a variety of academic databases.
How do I get started?To get started using Ebsco, you need to follow these steps:
Okay, now I can save my searches, but how do I download ebooks?In order to download ebooks to your Mac or PC, you will need to install Adobe Digital Editions. If you need to access your ebooks on an Android device, please see this tutorial.
Download the installation file and install as appropriate to your platform (usually you just double click the downloaded file). For more specific information on installing Adobe Digital Editions, please see this tutorial.
N.B. When you install Adobe Digital Editions, it is essential that you register using the same email address you used to create your EbscoHost account.
Introduction to EBSCOhost (approx. 5mins)
Watch a video introduction to the EBSCOhost interface below. (After watching the first video, you can continue with the playlist to watch the others below also.)
Access here for those who cannot view youtube videos. Viewing may be delayed by 45 seconds.
My EBSCOhost Personalisation (approx. 3mins)
Advanced Search in EBSCOhost (2mins.12secs)
Access here for those who cannot view youtube videos. Viewing may be delayed by 45 seconds.
Searching EBSCOhost eBooks (1min.35secs)
Access here for those who cannot view youtube videos. Viewing may be delayed by 45 seconds.
Downloading EBSCOhost eBooks (2mins. 45secs)
Creating a search alert in EBSCOhost (1min 27secs)
Question:(Last edited: Wednesday, 1 March 2017, 9:18 AM)
How do I use the research portal?
The SATS research portal has been created to streamline academic research by collating multiple research sources into a single search. Please see this detailed tutorial to get started:
Question:(Last edited: Tuesday, 24 November 2015, 4:54 PM)
How do I view feedback in Turnitin?
After an assignment has been marked, you will be notified via email. Assignments which consist of a Turnitin component require that you click the blue grademark pencil icon on the assignment summary screen in order to access assessor feedback. Take note of the following screenshots:
Clicking either the Similarity Index or the Grademark pencil, will open a new browser window from which you may view feedback on your assignment or download a PDF copy.
There are three primary forms of feedback:
It is important that you click through all the icons on the bottom right of the comments pane in order to view all the feedback. You may optionally download your marked assignment as pictured in the previous screenshot.
Question:(Last edited: Thursday, 23 October 2014, 10:55 AM)
How do I view my marks in a course?
To get full feedback from your course facilitator plus the marks you achieved, you need to return to the activity after it has been marked, but to see your marks for all the assessments on a particular course, you must click the Grades link in the Administration block (left hand side) of your course screen:
This will display your User Report, which contains the mark and general feedback you received so far for every assessment on the course. It also shows you the course total (aggregate) to date:
In this example, only the first assessment (Sample quiz 1) has been marked. The formula for this course total gives the two quizzes equal weight and ignores the assignments altogether. (Obviously, it is not normal to exclude assignments in the total!)
As your mark for each assessment is captured, the course mark will be recalculated to include it. The course total is calculated according to the formula specified in your study materials; it differs from course to course.
Question:(Last edited: Friday, 12 December 2014, 1:58 PM)
How do I write exams?
Question:(Last edited: Friday, 20 February 2015, 12:49 PM)
How much bandwidth or data do I need for a single course?
The amount of data required for one course will vary greatly, depending on the course in question. The counseling courses, for example are interactive and employ multimedia content across all courses. For this reason, counseling courses require more bandwidth and data than most other courses.
At the present time, most Bth courses require fairly modest data usage. With a few exceptions, one could safely estimate approximately 50-100MB of data per course, not counting any data needed to research for your assignments. With research included, we would suggest an estimated 150-200MB of data per course.
NB. Some courses are more interactive, requiring audio lectures, teleconferencing, or other multimedia components. In these cases data consumption would be much higher. Here are some of our interactive courses and some guidelines on the amount of data consumed in each course.
Some Suggestions for Conserving Bandwidth
Many courses contain video introductions. Although these videos are helpful and do contribute an aspect of variety to the course, they are not required, nor do they contain any content not found in the study guides or other course documents. If your bandwidth is tight, avoid watching the videos, or try to watch them when you connected to the internet via a public Wifi hotspot.
For courses that consist of audio or multimedia components, you may be able to download some of these elements whilst ustilising a public Wifi hotspot or other terrestrial link. If possible, avoid downloading this components whilst on mobile data.
Question:(Last edited: Monday, 8 February 2016, 4:15 PM)
How to join a live class (BigBlueButton) using HTML5
At the time of this writing, the HTML5 client offers limited function when compared with the Flash based client. For example, one may not broadcast or receive webcams using HTML5. Screencasting is also not possible using the HTML5 client. Furthermore, the HTML5 client is NOT supported in Internet Explorer or Safari, since these web browsers do not support WebRTC.
In spite of the above limitations, HTML5 in Bigbluebutton offers some distinct advantages: It loads faster, it uses less data, and it requires less bandwidth. It is also compatible with mobile devices such as smartphones and tablets. In fact, on most mobile browsers you will use the HTML5 client by default, since very few mobile devices support Adobe Flash.
To join a live class from a mobile devices using HTML5, simply click this icon in your course . On the following screen, select "Use HTML5 client instead" as pictured below:
Joining the HTML5 session from the desktop is also possible, though you need to disable your Flash plugin if it is installed. You must also make sure you are using a browser that supports advanced HTML5 features, such as WebRTC. The recommended browsers for use with HTML5 are Google Chrome, Mozilla Firefox, or Opera. At the time of this writing, Safari does NOT support WebRTC, which is required to use the HTML5 client.
Google Chrome comes bundled with a flash plugin, so if you are using Chrome follow these steps:
Now, when you join the live class, you must select "Launch the HTML5 client instead".
If you are using another browser such as Firefox or Opera, please disable the flash plugin and rejoin the session.
Question:(Last edited: Friday, 15 January 2016, 11:09 AM)
How to submit an assignment
You may also view the instructions below as a screencast:
These instructions apply to assignments or those bearing this icon: .
Follow these steps for submitting an assignment:
NB. If this is your first assignment you must accept the Turnitin End User License Agreement. Failure to do so may result in your paper not being marked! See the following screenshots:
3. Click the Add Submission button.
4. Drag the file from your desktop onto the file box (see screenshot):
NB. THE ONLY ACCEPTED FORMATS AT THE TIME OF THIS WRITING ARE .DOC, .DOCX, .PDF, AND .ODT. DO NOT SUBMIT .PAGES OR .ZIP FILES!
Click the add file button indicated above
Click "Browse" to select the file on your local computer
Click "upload this file"
5. Click "Save changes"
If you have successfully submitted a file, you should see a confirmation on the following screen.
NB. Some assignments require you to click a submit button, otherwise your document will remain as draft. In this case, you must click 'submit assignment' for your assignment to be submitted for marking. Take note of the screenshot below:
Question:(Last edited: Thursday, 14 May 2015, 2:17 PM)
I stopped getting forum notifications. What can I do to fix it?
If you suddenly discover that you are not receiving our emails, make sure you check that your email on file is current. You can do this by editing your profile. Click the user menu on the top right > click preferences > edit profile. (see how here).
If there is an old email on file which you are no longer using, make sure you provide your new address and confirm it using the link that will be sent.
If your email has not changed, but mail from our system has suddenly stopped, make sure you have our address (firstname.lastname@example.org) stored in your address book to prevent any spam protection features from trapping our emails.
Finally, if you have done all the above and still do not receive our mail, try contacting us using the "Email us" or "Live Help" links at the top of the MySats webpage. We monitor bounced emails closely, so we may be able to help.
Question:(Last edited: Tuesday, 10 June 2014, 3:02 PM)
In what formats can I take my study materials?
We offer our distance learning courses in e-learning format only. Students residing in South Africa may purchase their workbook(s) in printed format. However, all assessments must be uploaded onto the MySats site regardless of the format of the workbook. The price of the printed workbook includes the courier delivery fee.
Question:(Last edited: Wednesday, 30 May 2018, 10:30 AM)
Is SATS accredited?
All of our programmes are accredited and registered. In South Africa, in order for an institution to operate legally, three processes are needed:
Under the new educational dispensation, the intention of the government is that the qualifications which meet all of the above should be nationally and internationally comparable and the credits earned at such institutions should be portable. We are absolutely sure that our qualifications will match those of any other institution in South Africa and that, as such, they should be accepted both locally and internationally. Having said that, other institutions are not obliged to accept anyone.
The South African Theological Seminary is registered by the Department of Education (registration number 2001/HE08/005) and accredited by the Council on Higher Education to offer the following programmes:
SATS is registered as a Section 21 company, registration number 2002/005184/08
Question:(Last edited: Monday, 8 February 2016, 3:05 PM)
Join BigBlueButton class in "listen only mode"
In order to join a live class using BigBlueButton in listen only mode, you will need to select that option when configuring your audio settings. This process will differ slightly, depending on whether you are using the Flash client or the HTML5 client. If you are unsure of which client you are using, please click here.
Follow the appropriate steps below:
Flash based client
Upon joining the session, you will be prompted to configure your audio. For listen only mode, select the appropriate option as indicted in the screenshot below:
HTML5 based client
After you join the session in HTML5 mode, you will NOT be prompted to setup your audio. To do this, you must click the cog icon in the top right corner as pictured below:
Select the speaker icon in order to join the session in listen only mode as pictured below:
Question:(Last edited: Thursday, 31 May 2018, 8:47 AM)
My submission date has changed! What happened?
Most assignments on MySats have been configured to accept multiple submissions, also called "drafts". When you upload a document to an assignment, you will notice on the summary screen that your document has been labeled "Draft (not submitted)". Take note of the following screen shot:
If you initially uploaded your assignment, but only clicked submit sometime later, the timestamp on your submission will reflect the date you clicked submit, not the date you uploaded your file. For this reason, it is important that you pay careful attention to the assignment status and follow the submission instructions carefully. A successfully submitted assignment will reflect as "Submitted for grading" as can be seen in the screenshot below:
Question:(Last edited: Tuesday, 3 October 2017, 2:30 PM)
Negative marking is the practice of deducting points for wrong answers. For example, if 1 mark is allocated to a particular question, a correct answer would earn 1 mark. However, if the question is answered incorrectly, mark given is not just 0; it is
a negative mark. How is this fair?
Negative marking is employed in multiple choice or true/false questions. In these cases, there is a high likelihood that a student could guess the correct answers without ever having learnt the material. One's chances at guessing the correct answer in
true/false questions is 50%, so a student may pass a quiz comprising only true/false questions without even reading the questions! If each question has four choices, one might expect a grade of 25%, also without even reading the questions. Consequently,
a multiple choice assessment would be greatly diminished as an effective means of determining learning progress. This is not acceptable for tertiary education, and it is not fair to students who have learnt their work thoroughly.
Therefore, negative marking is used for accurate assessment, and to neutralize the benefit of guessing and encourage careful consideration of both the question and the answer. With negative marking, it is not possible for a person to pass a set of multiple
choice and true/false by simply guessing. SATS generally applies negative marking in exam questions where the answer is selected from a list (whether true/false or multiple choice, including multiple correct answers). However, different approaches are generally used in formative assessments--those
that take place during term, before the exam. If a "quiz" activity (whether named a quiz, test or exam) does not specify whether or not it applies negative marking, you may ask your facilitator.
Negative marking proportions
Percentages in the table above indicate the proportion of the mark allocation of a question. In questions with multiple correct answers, the right choices are equally valued and their sum is always 100% of the mark allocation.
Note: Negative marking does not, on average, make guessing answers detrimental. Rather, it neutralizes the outcome of guessing such that there it neither benefit for detriment to guessing. Usually, students can rule out at least one option in a multiple-choice question, in which case guessing the right answer is better than not answering a question at all.
Negative marking cannot result in a negative grade in an exam. MySats ensures that the minimum possible grade is 0.
Question:(Last edited: Wednesday, 30 May 2018, 11:31 AM)
Turnitin lost my bibliography!
"Wait a minute! Your silly system completely deleted the works cited/bibliography from my assignment. I'm so mad I could breathe fire!!!"
Believe it or not, this can happen... sort of. The actual problem is not Turnitin or the upload part of MySats, but rather the file format to which you are saving your document. If you are using Microsoft Word's internal referencing functions to build your bibliography, you must save your document either to a PDF or a .docx file. Do NOT use .doc file format or your works cited might not show up on another system. Your references will be contained in the metadata of the file, but they might not be populated on the works cited or bibliography of your document.
SOLUTION: Use .DOCX or .PDF to save and submit your assignment. DO NOT USE .DOC FILE FORMAT.
Question:(Last edited: Friday, 15 January 2016, 11:09 AM)
Turnitin Supported File Types
Take careful note of the following instructions taken directly from Turnitin's website at this url: https://guides.turnitin.com/01_Manuals_and_Guides/Student/Student_User_Manual/09_Submitting_a_Paper#File_Types_and_Size
File Types and Size