Frequently Asked Questions


Come here to find answers to commonly asked questions.  Use the search box below to find answers to your questions. For example, if you are trying to find out about your marks within a course you might search for "grades", "marks", "results", etc.  You may also select from one of the listed categories to see all the entries pertaining to that subject.  If there is a question you do not see listed, you may be best served by asking in the forums.  We will try to update the questions here regularly based on those showing up in the forums.

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David Woods

David Woods

Question:

Adaptive mode

(Last edited: Wednesday, 30 May 2018, 6:42 AM)
Answer:

What is adaptive mode?

Adaptive mode is a setting that determines how a question behaves in a quiz activity. (The quiz activity type is used for a variety of assessments which may be labelled assignments, assessments, submissions, tutorials, tests and exams. You know its a quiz if the link to it on the course page has an icon like this: Quiz icon.)

If a quiz uses adaptive mode, then students can receive feedback immediately after attempting each question within a single quiz attempt. Moreover, students can attempt each question more than once before moving on from it (or later, before finishing the quiz.) This is beneficial because you can get the answer right in your mind before continuing, regardless of the mark you achieved.

You can easily tell if a quiz uses adaptive mode by looking for a "Check" button beneath each question. After selecting what you think is the right answer, click "Check" to check if you are correct. If you were wrong, try again.

typical MCQ

Adaptive mode does not use negative marking. Instead (generally) it reduces the maximum mark that can be achieved in each successive question attempt until finally it is zero. Thus, in a multiple-choice question with four choices, a student would typically merit:

  • 100% of the question value if they got it right first time;
  • 66.7% of the question value if they got it right second time;
  • 33.3% of the question value if they got it right third time;
  • 0 if they got it right fourth time.

So, if the question is worth 1 mark, the four scenarios above would achieve 1 mark, 2/3 mark, 1/3 mark, and 0 marks respectively. However, if there are only two choices (as in the case of True/False or Yes/No questions, among others), a student who does not get it right on his first attempt gets zero for that question because there is only one other choice, so the right answer is obvious after the first attempt.

Adaptive mode is usually used for formative assessments. In other words, for activities in which participation is intended to improve learning. Adaptive mode is typically not used for exams, since exams (summative assessments) are not designed as learning activities.


Question:

Assignment submission instructions

(Last edited: Wednesday, 6 December 2017, 10:18 AM)
Answer:

Step 1: Click "Add Submission"

Step 2: Upload your document

If this is the first assignment you have ever submitted with SATS, you will be required to accept the Turnitin "End User License Agreement" (EULA) in order to proceed.

NB. Supported document formats are limited to those specified on Turnitin's submission guide.  Do NOT submit .pages files or zip archives!

Step 3: Click "Save Changes"

Your document has been uploaded.  Note, however that the status will indicate as "Draft (not submitted)". This means you can view the originality report and similarity index, as well as make changes to your submission.*

Step 4: Click "Submit Assignment"

Once you submit your assignment your tutor will be notified that you have made a submission and you will no longer be permitted to make changes.  Note that you may be required to accept a submission declaration as part of this step, stating that your assignment is free from plagiarism and that you did not have assistance in completing the assignment.

*Note that the similarity index for your assignment may take up to ten minutes to generate. If you require further assistance, please consult this FAQ on submitting assignments, which includes step-by-step instructions and a screencast.


After your paper has been marked do not forget to VIEW THE FEEDBACK.  If you are unsure of how to do this, please review this guide.


Picture of Malemela Phago

Malemela Phago

Question:

I stopped getting forum notifications. What can I do to fix it?

(Last edited: Thursday, 14 May 2015, 2:17 PM)
Answer:

If you suddenly discover that you are not receiving our emails, make sure you check that your email on file is current.  You can do this by editing your profile.  Click the user menu on the top right > click preferences > edit profile.   (see how here).

If there is an old email on file which you are no longer using, make sure you provide your new address and confirm it using the link that will be sent.

If your email has not changed, but mail from our system has suddenly stopped, make sure you have our address (noreply@sats.edu.za) stored in your address book to prevent any spam protection features from trapping our emails.

Finally, if you have done all the above and still do not receive our mail, try contacting us using the "Email us" or "Live Help" links at the top of the MySats webpage.  We monitor bounced emails closely, so we may be able to help.


Picture of MySats Administrator

MySats Administrator

Question:

Are there libraries available for student use?

(Last edited: Thursday, 15 February 2018, 11:53 AM)
Answer:

SATS has a growing library and you are welcome to visit the Seminary to browse through the books.  We do not lend out books.  You may search the catalogue using the Online Public Access Catalogue (OPAC) here: https://cloud.collectorz.com/satslibrary/books/.   In addition to our traditional library, SATS also subscribes to a number of online digital journals and Ebooks, available here,  which are made available to all our students.  If you have a problem in accessing the journal platforms, please contact Tawanda (library@sats.edu.za).


Question:

Blank course presentation

(Last edited: Tuesday, 25 September 2018, 1:03 PM)
Answer:
Help!  I cannot see my course lectures on the counseling courses, even though it worked before!

Do not despair.  There is a known problem with the Scorm presentations on the counseling courses, but it only happens if you have flash disabled.  In order to fix this problem follow the steps below as appropriate to your browser:

Chrome

  1. Click the padlock in the address bar as pictured:
  2. Click flash option to allow
  3. Click Allow




Opera

  1. Go to opera://settings/contentExceptions#plugins
  2. Add my.sats.edu.za with the behaviour "Allow"




Safari

  1. Make sure you have flash installed.  You may download it here: https://get.adobe.com/flashplayer/otherversions/
  2. Whilst in Safari press ⌘ and , (comma) at the same time to open your browser preferences
  3. go to the security tab (or Websites Tab for Safari 11)
  4. Click "Plug-in Settings" on the bottom
  5. Make sure Flash is enabled
  6. Add my.sats.edu.za to the allowed sites (see screenshot)



Firefox

  1. Make sure you have flash installed.  You may download it here: https://get.adobe.com/flashplayer/otherversions/
  2. Go to about:addons in your address bar
  3. click plugins
  4. Where "Shockwave Flash" is listed make sure the settings says "Ask to Activate"





Internet Explorer

Do not use Internet Explorer.  Just about anything else will work better, including an old pair of shoes.  Seriously, just use a different browser.




Question:

Can I change my curriculum halfway through?

(Last edited: Thursday, 15 February 2018, 12:25 PM)
Answer:

Yes. Because we are adding electives to our curriculum on a regular basis there may be one or two courses you would like to add. Calling the Registrar to adjust your curriculum can accomplish this for a fee:

  1. South Africa - R105
  2. Africa, Asia, South America - $10 USD
  3. Europe, North America, Australia and New Zealand $16 - USD

N.B. Prices are subject to change

Question:

Do I need textbooks?

(Last edited: Monday, 18 May 2015, 8:29 AM)
Answer:

All of the courses within SATS' first year curriculum are self contained and therefore do not need any textbooks, with the exception of the following:

Greek and Hebrew:

  • Mounce, W. 2003. Basics of Biblical Greek (Second Edition). Grand Rapids: Zondervan.
  • Pratico, G. and van Pelt, M. 2007. Basics of Biblical Hebrew (Second Edition). Grand Rapids: Zondervan.

Higher Certificate in Christian Counselling:

  • Collins, G. 2007. Christian Counseling - a Comprehensive Guide (Third Edition). Dallas: Nelson.
  • McMinn, M.R. & Campbell, C.D. 2007 Integrative Psychotherapy - toward a Comprehensive Christian Approach. IVP Academic
  • Meier, Minirth, Wichern & Ratcliff. 1999. Introduction to Psychology and Counseling: Christian Perspectives and Applications. 2nd Ed. Baker Books.
  • Tan, S. 1991. Lay Counseling: Equipping Christians for a Helping Ministry. Grand Rapids, MI: Zondervan.

The third year subject, PRA3121 - Conflict and Reconciliation requires the following textbook:

  • Sande, Ken. 2004. The Peacemaker: A Biblical Guide to Resolving Personal Conflict Grand Rapids: Baker Books.

READERS: Due to the fact that many of the prescribed theological textbooks are sometimes difficult to find and extremely expensive, the South African Theological Seminary has compiled Readers for courses within the Higher Certificate and Bachelor programmes.

These Readers include selected extracts from all the books recommended for the courses in these two programmes, as well as a selection of other relevant documents which we are sure will assist you as you complete each assignment. So that we do not infringe any copyright laws, we have signed a contract with the Dramatic Arts and Literary Rights Organisation (DALRO), the terms of which enable us to include these extracts in the Readers.

Although the Readers are provided to you free of charge, you will still have the option to obtain the textbooks if you would prefer.

Our agreement with DALRO does not allow us to distribute Reader electronically. However, we have received permission to store them on a secure website from which SATS students can access them. Please note that the Readers are exclusively for the use of SATS students.


Question:

Does my denomination recognise the SATS qualifications?

(Last edited: Monday, 9 June 2014, 9:32 PM)
Answer:

There are a number of denominations currently enrolling students at SATS for their theological studies. You will need to contact the head of your denomination in order to find out if the SATS degree is sufficient for their denominational requirements. SATS does not ordain ministers.


Question:

Does SATS have residential facilities?

(Last edited: Monday, 9 June 2014, 10:13 PM)
Answer:

No. The South African Theological Seminary is a distance learning education institution that allows you to study at your own pace and in the comfort of your own home. We do not apply for student visas.


Question:

Ebsco ebooks on Android

(Last edited: Tuesday, 12 September 2017, 8:38 AM)
Answer:




Question:

Help! MySats lost my work after requiring me to login again!

(Last edited: Saturday, 5 July 2014, 8:43 AM)
Answer:

It can be very frustrating to lose an assignment.  It has happened to all of us, whether it is the result of a power failure, the infamous Windows "blue screen of death", or a dear kitty cat chewing on your power cord.  Whatever the cause, it is very disheartening.

As far as MySats is concerned here are some steps you can take to make sure this doesn't happen to you.  MySats will require you to login again after 4 hours of inactivity, by which we mean page loads.  So if you are typing an assignment, take a break, come back 4 hours later, finish up and submit, you will find that MySats wants you to login again!  The unfortunate result is that you will likely lose what you have just typed.  

You will also be required to authenticate (login again) if you begin your session in one location then move to another location (with a different IP address- like a cafe or something).  This is required for security reasons.

If you anticipate doing either of the above, it is highly advisable that you type your work in a word processor and then paste into the text box.  Make sure you use this icon to paste anything from Word paste from word. This will ensure you do not have issues with formatting.

And remember, you can still lose work from your word processor if you do not save it often!  It has been said, "Jesus saves, and so should you..." So, save your work and avoid heartbreak.


Question:

How can I conserve data usage in a live (BigBlueButton) class?

(Last edited: Tuesday, 3 May 2016, 1:05 PM)
Answer:

There are a number of ways to manage your data consumption in a live class.  However, it should be noted that the minimum amount of data usage for a one hour class will be approximately 240-250MB.  Take the following steps to reduce your data consumption:

  1. Do not broadcast your webcam.  Broadcasting your webcam doubles the amount of data you use, since you need to both send and receive audio and video streams (assuming there is at least one other webcam).
  2. If you are using the flash version, you can click the 'x' above each webcam feed to stop downloading the feed.  This will greatly reduce bandwidth consumption for meetings with webcams.
  3. Join the class using the HTML5 client.  At the time of this writing, webcams are not broadcast to the HTML5 client even if other participants are broadcasting, and the client environment is smaller, so this will go a long way in reducing data consumption.  Please see this guide on how to join a bigbluebutton session using html5 instead of Adobe Flash.
  4. Join the session in listen only mode.  Listen only mode allows you to receive the audio feed, but you will not be able to contribute except via the text chat.  This will allow you to ask a question through the text chat and listen to the audio response.  Please see this guide on how to join a live class using listen only mode.




Question:

How can I download my marked assignment from Feedback Studio with instructor comments?

(Last edited: Wednesday, 30 May 2018, 9:03 AM)
Answer:

In addition to viewing your marked assignment on Turnitin, learners may wish to download a copy for future reference.   There are two different versions of a paper that one may wish to download, each with different content.

The first report relates to the originality of your paper.  This is generated by Turnitin's Originality service, so it does not include feedback from your marker, nevertheless a student may find this useful if they need to revise the paper to be in compliance with proper citation standards.

The second report relates to the actual feedback from your tutor on your paper.  This may relate to general comments about formatting or content from the Quickmark section, specific comments and overall feedback, and details from rubric marking.

Both reports may be downloaded by first clicking on either the Originality tab or the Grademark tab.  From this point the instructions to download each report is the same:

Follow these steps and screenshots:

  1. login to MySats
  2. proceed to the course and assessment in question
  3. Where your assignment appears, click the similarity index or rubric icon.
  4. In the new window, select the icon with the speech bubble.
  5. Click the download arrow.
  6. Select "Current View"





Question:

How can I obtain access to the journal platforms?

(Last edited: Tuesday, 21 February 2017, 12:36 PM)
Answer:

The South African Theological Seminary provides students with electronic access to the world's premiere collections of online journals (including book reviews). Click on the icons below access the individual platforms.


Ebscohost

EBSCOhost is the premiere platform of academic journals and resources. SATS subscribes to the five theological collections available on ESBSCOhost. If prompted, the username is sats and the password seminary.


JSTOR

JSTOR is a project of several leading universities to make full-text journal articles available online. It is the best platform after EBSCOhost. The username is sats and the password LPtyf00t.


DOAJ

The Directory of Open Access Journals is a platform of free journals, covering a range of disciplines, and including a number of theological journals.


SABINET

Sabinet is the home of SA-ePublications, the premierre platform of South African academic journals. The username is k00212ie, and the password k002.


Question:

How do assignment due dates and different timezones work on MySats?

(Last edited: Monday, 9 June 2014, 10:13 PM)
Answer:

Almost every assessment task on MySats has a deadline known as due date or a closing date, depending on the type of activity (assignment, forum, test, etc.).

Deadlines are always shown on MySats in South African Standard Time, which is UTC+2. South Africa does not use daylight savings, so there is no change with seasons.

If you live in another time zone or a country that uses daylight saving, you can edit your profile such that MySats displays the deadlines in your local time. This will not, however, change the deadline at all; it will simply display the deadline in your local time.

timezone

If you are unsure of what your UTC timezone is, you can look here: http://www.worldtimezone.com.


Question:

How do forum threads work?

(Last edited: Tuesday, 18 July 2017, 1:19 PM)
Answer:

A forum thread consists of the combination of a topic, a posting, and a reply.  Using Thread View, you are able to match replies to specific postings in the time/date order in which they were posted so you can see how the discussion progresses with time.  See the following screenshot for example of thread view:


Note also the nested view which is also the default on MySats:




Question:

How do I edit or update my profile?

(Last edited: Friday, 12 February 2016, 12:08 PM)
Answer:

Occasionally you may need to change your email address or update your contact details.  This can be done easily by editing your profile.  After you have logged in, follow the two steps below:

1. Click "edit profile" under your settings menu from anywhere in MySATS.

2. Click "Update Profile" when you are done editing!




Question:

How do I enrol?

(Last edited: Tuesday, 2 February 2016, 8:57 AM)
Answer:

Please submit your Application Form together with the required certified documents and the application fee of :

  1. South Africa - R290
  2. Africa, Asia, South America - $26 USD
  3. Europe, North America, Australia and New Zealand $45 - USD

You can either enrol online at http://www.sats.edu.za or you can email  sharon@sats.edu.za for undergraduate applications or marilyn@sats.edu.za for postgraduate application.  You can also post your Application Form to the Seminary. We will evaluate your prior learning and contact you.

If you enrol, the  application fee will be deducted from the enrolment fee. 

We require original, certified copies of your ID, school leaving certificate, certificates and transcripts.

There is no application fee for postgraduate applications.



Question:

How do I find my results?

(Last edited: Monday, 1 February 2016, 4:09 PM)
Answer:
You may view your results and marks anytime by clicking the "My Curriculum" link found in the user menu as per this screenshot:



Your curriculum will show your currently recorded marks from any courses you have completed, those that are in progress, and any courses which you still need to do in order to complete your programme.  Note that your final course mark will only become available at the close of the marking period, usually six weeks after the close of term.  Until this time, the marks that show may only be provisional, being subject to internal and external moderation, or may not include marks for all your assignments.  In the event that you discover a discrepancy AFTER the marking period has ended, please contact your registrar to resolve the matter.


If you do not see the My Curriculum link, you should contact your registrar so that your student number may be added to your MySats profile. 


Question:

How do I get the Turnitin app to work on my iPad?

(Last edited: Thursday, 4 May 2017, 10:30 AM)
Answer:

As of the time of this writing, the Turnitin app for iPad is not available for student use.  However, if you are a tutor or are marking papers, you may use your iPad to mark papers.  This requires that you do the following:

  1. Download the Turnitin app from the App store:
  2. View your assignment from a desktop computer to generate an access code for your iPad.  See the following screenshots:





3. Open the Turnitin app on your iPad and input the new code.



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