## Frequently Asked Questions

Come here to find answers to commonly asked questions.  Use the search box below to find answers to your questions. For example, if you are trying to find out about your marks within a course you might search for "grades", "marks", "results", etc.  You may also select from one of the listed categories to see all the entries pertaining to that subject.  If there is a question you do not see listed, you may be best served by asking in the forums.  We will try to update the questions here regularly based on those showing up in the forums.

 All categories Categories All categories Not categorised Assignments Fees and Finances Forums Site Instructions Student Resources tests and quizzes Turnitin

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### ASSIGNMENTS

Question:

#### Help! MySats lost my work after requiring me to login again!

(Last edited: Monday, 4 November 2019, 10:37 AM)
Answer:

It can be very frustrating to lose work you are in the process of completing.  It has happened to all of us, whether it is the result of a power failure, the infamous Windows "blue screen of death", or a dear kitty cat chewing on your power cord.  Whatever the cause, it is very disheartening.

You will be required to login again for the following reasons:-

• After four hours of inactivity
• You close the browser window or your internet crashes
• You change to a different device or location

If you anticipate doing either of the above, it is highly advisable that you type your work in a word processor and then paste in the text box.  Make sure you use this icon    to paste anything from Word, so as to ensure you do not have any issues with formatting.

And remember, you can still lose work from your word processor if you do not save it often!  It has been said, "Jesus saves, and so should you..." So, save your work and avoid heartbreak.

 Keyword(s): Logintimeoutlost

Question:

#### How do assignment due dates and different timezones work on MySats?

(Last edited: Monday, 9 June 2014, 10:13 PM)
Answer:

Almost every assessment task on MySats has a deadline known as due date or a closing date, depending on the type of activity (assignment, forum, test, etc.).

Deadlines are always shown on MySats in South African Standard Time, which is UTC+2. South Africa does not use daylight savings, so there is no change with seasons.

If you live in another time zone or a country that uses daylight saving, you can edit your profile such that MySats displays the deadlines in your local time. This will not, however, change the deadline at all; it will simply display the deadline in your local time.

If you are unsure of what your UTC timezone is, you can look here: http://www.worldtimezone.com.

 Keyword(s): Due DateDeadlineTimezone

Question:

#### How do I obtain an extension for an exam or assignment?

(Last edited: Friday, 12 December 2014, 1:35 PM)
Answer:

Extensions are only granted in extreme circumstances such as severe illness or death in the family. Please contact the Registrar.

 Keyword(s): extension

Question:

#### How do I view feedback in Turnitin?

(Last edited: Tuesday, 24 November 2015, 4:54 PM)
Answer:

After an assignment has been marked, you will be notified via email.  Assignments which consist of a Turnitin component require that you click the blue grademark pencil icon on the assignment summary screen in order to access assessor feedback.  Take note of the following screenshots:

Clicking either the Similarity Index or the Grademark pencil, will open a new browser window from which you may view feedback on your assignment or download a PDF copy.

There are three primary forms of feedback:

1. General or overall feedback.  This feedback will include text comments and may optionally include voice comments (not pictured).
2. Inline comments are those which correspond to specific parts of your paper.
3. Comments associated with parts of the marking rubric (if used).

It is important that you click through all the icons on the bottom right of the comments pane in order to view all the feedback.  You may optionally download your marked assignment as pictured in the previous screenshot.

 Keyword(s): feedback

Question:

#### How to submit an assignment

(Last edited: Friday, 15 January 2016, 11:09 AM)
Answer:

You may also view the instructions below as a screencast:

These instructions apply to assignments or those bearing this icon: .

Submitting an assignment on the MySats system is pretty straightforward. The most important thing to note is when the assignment is due.  Failing to submit an assignment by the due date can result in late penalties, so make sure you check the due dates when you start your course and never leave an assignment to the last minute.

#### Follow these steps for submitting an assignment:

1. Click the link for the assignment, indicated by this icon:
2. Follow the instructions indicated.

#### NB. If  this is your first assignment you must accept the Turnitin End User License Agreement.  Failure to do so may result in your paper not being marked! See the following screenshots:

3. Click the Add Submission button.

4. Drag the file from your desktop onto the file box (see screenshot):

#### NB. THE ONLY ACCEPTED FORMATS AT THE TIME OF THIS WRITING ARE .DOC, .DOCX, .PDF, AND .ODT.  DO NOT SUBMIT .PAGES OR .ZIP FILES!

OR

Click the add file button indicated above

Click "Browse" to select the file on your local computer

Click "upload this file"

5. Click "Save changes"

If you have successfully submitted a file, you should see a confirmation on the following screen.

##### NB. Some assignments require you to click a submit button, otherwise your document will remain as draft.  In this case, you must click 'submit assignment' for your assignment to be submitted for marking.  Take note of the screenshot below:

 Keyword(s): assignment

Question:

#### My submission date has changed! What happened?

(Last edited: Wednesday, 6 November 2019, 11:21 AM)
Answer:

Most assignments on MySats have been configured to accept multiple submissions, also called "drafts".  When you upload a document to an assignment, you will notice on the summary screen that your document has been labeled "Draft (not submitted)".  Take note of the following screen shot:

If you initially uploaded your assignment, but only clicked submit sometime later, the timestamp on your submission will reflect the date you clicked submit, not the date you uploaded your file.  For this reason, it is important that you pay careful attention to the assignment status and follow the submission instructions carefully.  A successfully submitted assignment will reflect as "Submitted for grading" as can be seen in the screenshot below:

##### NB. An assignment may no longer be edited by you if you have clicked the submit button.  If you have accidentally submitted the assignment and need to make a revision before the due date, notify your lecturer immediately.  Your assignment will be "reverted to draft" and then you may make the appropriate changes.  If the due date has passed, you may not make any changes to your assignment and it will be marked as is.
 Keyword(s): Submission date changednot submitteddraft

Question:

#### Turnitin lost my bibliography!

(Last edited: Wednesday, 30 May 2018, 11:31 AM)
Answer:
##### "Wait a minute!  Your silly system completely deleted the works cited/bibliography from my assignment.  I'm so mad I could breathe fire!!!"

Believe it or not, this can happen... sort of.  The actual problem is not Turnitin or the upload part of MySats, but rather the file format to which you are saving your document.  If you are using Microsoft Word's internal referencing functions to build your bibliography, you must save your document either to a PDF or a .docx file.  Do NOT use .doc file format or your works cited might not show up on another system.  Your references will be contained in the metadata of the file, but they might not be populated on the works cited or bibliography of your document.

SOLUTION: Use .DOCX or .PDF to save and submit your assignment.  DO NOT USE .DOC FILE FORMAT.

 Keyword(s): BibliographyWorks CitedReferencing

Question:

#### What do I do when I need help with my assignment?

(Last edited: Friday, 12 December 2014, 1:28 PM)
Answer:

If you would like to discuss any part of your coursework you can contact the your course tutor. His/her contact details may be found on the course home page.

 Keyword(s): assignmentstutor

### FEES AND FINANCES

Question:

#### Can I change my curriculum halfway through?

(Last edited: Monday, 28 October 2019, 11:06 AM)
Answer:

Yes. Because we are adding electives to our curriculum on a regular basis there may be one or two courses you would like to add. Calling the Registrar to adjust your curriculum can accomplish this for a fee:

1. South Africa - R112
2. Africa, Asia, South America - $11 USD 3. Europe, North America, Australia and New Zealand$17 - USD

##### N.B. Prices are subject to change
 Keyword(s): curriculumelective

Question:

#### How do I pay?

(Last edited: Friday, 12 December 2014, 1:50 PM)
Answer:

Option 1: Bank Deposit

Banking Details:

• NAME OF BANK: First National
• BRANCH: Fourways View
• BRANCH NUMBER: 251655
• NAME OF ACCOUNT: S A Theological Seminary
• CHEQUE ACCOUNT #: 51321182366

Option 2: Online payment at SATS website

You can also pay online at our website www.sats.edu.za with a credit card. To access our online payment facility:

Click on Pay Online

Option 3: Internet Banking

You can make an online transfer from your bank account to the SATS bank account using the information in Option 1.

Option 4: International payments

Foreign students, if you cannot pay by one of the above-mentioned options you will need to pay by Tele-transmission - please do not send personal cheques. You will need to go to your bank and fill in a form. You will need the following information:

• SWIFT ADDRESS: FIRNZAJJ
• NAME OF BANK: First National Bank Division of First Rand Bank Ltd.
• BRANCH: Shop rs0032, Fourways View, Corner of Cedar & Witkoppen Rds, Fourways, Johannesburg, South Africa
• BRANCH NUMBER: 251655
• NAME OF ACCOUNT: S A Theological Seminary
• ACCOUNT #: 51321182366

Should you wish to come into SATS to enrol or pick up your courses there are credit card facilities available.

ALL PAYMENTS MADE TO SATS ARE NON-REFUNDABLE.

PLEASE email or fax confirmation of payment. Please include your name and student number.

 Keyword(s): Paymentexpenses

Question:

#### What happens after I pay?

(Last edited: Tuesday, 2 February 2016, 8:58 AM)
Answer:

Once SATS receives the confirmation of your payment, your order is processed. Your courses will be activated on MySats.  Should you have ordered printed material, it will be couriered within approximately three working days. You are welcome to come into the Seminary to enrol and collect your first course. Please phone ahead to arrange this.

 Keyword(s): payment

Question:

#### When do I pay?

(Last edited: Friday, 12 December 2014, 2:05 PM)
Answer:

To enrol you will need to pay the amount indicated on your Application feedback letter, which includes the enrolment fee (once off) as well as credits earned from non-accredited institutions or through life experience, and the amount for your first two courses.

Students who are enrolling for subsequent courses should pay the amount for those courses and fax or email proof of payment. Once we have your payment confirmation, we will upload or send your courses.

 Keyword(s): payment

### FORUMS

Question:

#### How do I manage my forum subscriptions? I am getting too many emails!

(Last edited: Monday, 5 June 2017, 8:53 AM)
Answer:

If you are enrolled in several courses at the same time, sometimes the frequency and speed with which emails populate your inbox can be a bit overwhelming.  Do not fret. There are some things you first need to understand about forum subscriptions as well as what you can do to manage how you are notified of the activity in course fora.

### Forum subscription modes

The person who sets up a course can choose, for each forum, whether students are automatically subscribed to it (i.e. to receive copies of all messages posted on the forum.) S/he can choose between four "Subscription modes": a) Optional subscription; b) Forced subscription; c) Auto subscription; and d) Subscription disabled.

#### a) Optional subscription

In this case, the course developer allows the student to decide whether to subscribe to a forum or not. By default, you are not subscribed to a forum in this mode. Look for the Administration block in the left column of MySats. There you will see a link to subscribe to a forum.

(The link then changes to say, "Unsubscribe from this forum".)

#### b) Forced subscription

All students will be notified of forum posts, whether they like it or not. However, you can choose a digest option (see below) which compiles all your forum e-mails into one per day.

#### c) Auto subscription

When a forum's subscription mode is set to "auto", then you become subscribed to a forum by default when you enrol for the course in which the forum is.

To unsubscribe, look in the Administration block for Forum administration.

#### d) Subscription disabled

Students can't subscribe to this kind of forum under any circumstances.

### Personal forum subscription preferences

In addition to changing your subscription on individual forums, you can also manage how these notifications are sent to you by going to this page in your preferences.

For the forums to which you are subscribed, you can choose to get:

1. One e-mail per forum post. This is called "no digest".
2. One e-mail per day containing all the posts for the forums. This is called "complete".
3. One e-mail per day containing just the subject lines of the forum posts. This is called "subjects".

In most cases, just selecting "subjects" will be all you need to set to keep your inbox from being overloaded.  Click here to select your forum digest option.

#### Automatically subscribe on making a post to any forum

In forums with optional subscription, or auto-subscription if you are not subscribed, you can choose whether or not to subscribe to that forum automatically when you post to it. That is, if you want to subscribe automatically whenever you post to any forum on MySats, you can choose to do so. To do so,edit your profile and choose your preference from the drop-down menu in the 'Forum auto-subscribe' field.  (see the screenshot above)

#### Subscribe on making a post on a particular forum

Whenever you make a post to a forum in which subscription is optional, you have the choice to subscribe to that forum directly below the box where you type your message. Look out for the menu directly below the text box in which you type your post. It looks like this:

(If the forum mode is forced or disabled, this will not be possible.)

 Keyword(s): emaile-mailforumsubscribeunsubscribe

### SITE INSTRUCTIONS

Question:

#### Blank course presentation

(Last edited: Tuesday, 25 September 2018, 1:03 PM)
Answer:
##### Help!  I cannot see my course lectures on the counseling courses, even though it worked before!

Do not despair.  There is a known problem with the Scorm presentations on the counseling courses, but it only happens if you have flash disabled.  In order to fix this problem follow the steps below as appropriate to your browser:

#### Chrome

1. Click the padlock in the address bar as pictured:
2. Click flash option to allow
3. Click Allow

#### Opera

1. Go to opera://settings/contentExceptions#plugins
2. Add my.sats.edu.za with the behaviour "Allow"

#### Safari

1. Make sure you have flash installed.  You may download it here: https://get.adobe.com/flashplayer/otherversions/
2. Whilst in Safari press ⌘ and , (comma) at the same time to open your browser preferences
3. go to the security tab (or Websites Tab for Safari 11)
4. Click "Plug-in Settings" on the bottom
5. Make sure Flash is enabled
6. Add my.sats.edu.za to the allowed sites (see screenshot)

#### Firefox

1. Make sure you have flash installed.  You may download it here: https://get.adobe.com/flashplayer/otherversions/
2. Go to about:addons in your address bar
3. click plugins
4. Where "Shockwave Flash" is listed make sure the settings says "Ask to Activate"

#### Internet Explorer

##### Do not use Internet Explorer.  Just about anything else will work better, including an old pair of shoes.  Seriously, just use a different browser.

 Keyword(s): SCORMHCCCCounseling Courses

Question:

#### Ebsco ebooks on Android

(Last edited: Monday, 28 October 2019, 11:46 AM)
Answer:

 Keyword(s): Ebscoebookslibraryandroid

Question:

#### Help! MySats lost my work after requiring me to login again!

(Last edited: Monday, 4 November 2019, 10:37 AM)
Answer:

It can be very frustrating to lose work you are in the process of completing.  It has happened to all of us, whether it is the result of a power failure, the infamous Windows "blue screen of death", or a dear kitty cat chewing on your power cord.  Whatever the cause, it is very disheartening.

You will be required to login again for the following reasons:-

• After four hours of inactivity
• You close the browser window or your internet crashes
• You change to a different device or location

If you anticipate doing either of the above, it is highly advisable that you type your work in a word processor and then paste in the text box.  Make sure you use this icon    to paste anything from Word, so as to ensure you do not have any issues with formatting.

And remember, you can still lose work from your word processor if you do not save it often!  It has been said, "Jesus saves, and so should you..." So, save your work and avoid heartbreak.

 Keyword(s): Logintimeoutlost

Question:

#### How can I download my marked assignment from Feedback Studio with instructor comments?

(Last edited: Wednesday, 6 November 2019, 7:55 AM)
Answer:

In addition to viewing your marked assignment on Turnitin, learners may wish to download a copy for future reference.   There are two different versions of a paper that one may wish to download, each with different content.

The first report relates to the originality of your paper.  This is generated by Turnitin's Originality service, so it does not include feedback from your marker, nevertheless a student may find this useful if they need to revise the paper to be in compliance with proper citation standards.

The second report relates to the actual feedback from your lecturer on your paper.  This may relate to general comments about formatting or content from the Quickmark section, specific comments and overall feedback, and details from rubric marking.

Both reports may be downloaded by first clicking on either the Originality tab or the Grademark tab.  From this point the instructions to download each report is the same:

Follow these steps and screenshots:

1. Login to MySats
2. Proceed to the course and assessment in question
3. Where your assignment appears, click the similarity index or rubric icon.
4. In the new window, select the icon with the speech bubble.
5. Click the download arrow.
6. Select "Current View"

 Keyword(s): marked assignmentmarked assessmenttutor commentsmarked Turnitin assignment

Question:

#### How do forum threads work?

(Last edited: Tuesday, 18 July 2017, 1:19 PM)
Answer:

A forum thread consists of the combination of a topic, a posting, and a reply.  Using Thread View, you are able to match replies to specific postings in the time/date order in which they were posted so you can see how the discussion progresses with time.  See the following screenshot for example of thread view:

Note also the nested view which is also the default on MySats:

 Keyword(s): forum

Question:

#### How do I edit or update my profile?

(Last edited: Friday, 12 February 2016, 12:08 PM)
Answer:

Occasionally you may need to change your email address or update your contact details.  This can be done easily by editing your profile.  After you have logged in, follow the two steps below:

1. Click "edit profile" under your settings menu from anywhere in MySATS.

2. Click "Update Profile" when you are done editing!

 Keyword(s): Profileedit your profile

Question:

#### How do I find my results?

(Last edited: Monday, 1 February 2016, 4:09 PM)
Answer:

#### If you do not see the My Curriculum link, you should contact your registrar so that your student number may be added to your MySats profile.

 Keyword(s): resultsmarkscurriculum

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