Frequently Asked Questions
Come here to find answers to commonly asked questions. Use the search box below to find answers to your questions. For example, if you are trying to find out about your marks within a course you might search for "grades", "marks", "results", etc. You may also select from one of the listed categories to see all the entries pertaining to that subject. If there is a question you do not see listed, you may be best served by asking in the forums. We will try to update the questions here regularly based on those showing up in the forums.
Currently sorted By last update ascending Sort chronologically: By last update | By creation date
Question:(Last edited: Monday, 9 June 2014, 9:09 PM)
What is recognition of prior learning (RPL)?
If you have already studied elsewhere or if you have appropriate ministry experience, you will probably qualify for prior learning credits, which will reduce the total cost and duration of your educational programme. You will be charged at a nominal rate for credits you have earned at institutions which are not accredited and registered, and for life experience, but all others are free.
When we receive your Application form, we will evaluate your existing qualifications and experience and advise you of the credits we are provisionally prepared to grant. We will then also advise you as to what steps you need to take to formalise these credits.
Question:(Last edited: Monday, 9 June 2014, 10:13 PM)
How do assignment due dates and different timezones work on MySats?
Almost every assessment task on MySats has a deadline known as due date or a closing date, depending on the type of activity (assignment, forum, test, etc.).
Deadlines are always shown on MySats in South African Standard Time, which is UTC+2. South Africa does not use daylight savings, so there is no change with seasons.
If you live in another time zone or a country that uses daylight saving, you can edit your profile such that MySats displays the deadlines in your local time. This will not, however, change the deadline at all; it will simply display the deadline in your local time.
If you are unsure of what your UTC timezone is, you can look here: http://www.worldtimezone.com.
Question:(Last edited: Monday, 9 June 2014, 10:16 PM)
What is a credit?
One credit equates to approximately 10 hours of time on task. For example, if a subject is 6 credits it will take you approximately 60 hours to complete, including research and writing of assignments. On average students should study between 8-10 hours per week. This would make a 6 credit subject 6 weeks long.
Question:(Last edited: Tuesday, 10 June 2014, 3:02 PM)
In what formats can I take my study materials?
We offer our distance learning courses in e-learning format only. Students residing in South Africa may purchase their workbook(s) in printed format. However, all assessments must be uploaded onto the MySats site regardless of the format of the workbook. The price of the printed workbook includes the courier delivery fee.
Question:(Last edited: Thursday, 23 October 2014, 10:55 AM)
How do I view my marks in a course?
To get full feedback from your course facilitator plus the marks you achieved, you need to return to the activity after it has been marked, but to see your marks for all the assessments on a particular course, you must click the Grades link in the Administration block (left hand side) of your course screen:
This will display your User Report, which contains the mark and general feedback you received so far for every assessment on the course. It also shows you the course total (aggregate) to date:
In this example, only the first assessment (Sample quiz 1) has been marked. The formula for this course total gives the two quizzes equal weight and ignores the assignments altogether. (Obviously, it is not normal to exclude assignments in the total!)
As your mark for each assessment is captured, the course mark will be recalculated to include it. The course total is calculated according to the formula specified in your study materials; it differs from course to course.
Question:(Last edited: Thursday, 11 December 2014, 1:26 PM)
What are the distinction marks?
The level for distinction in all undergraduate degrees is 80%. In the postgraduate school, honours and master's degrees have a cum laude distinction at 75%. PhD level study only has pass or fail.
Question:(Last edited: Friday, 12 December 2014, 1:28 PM)
What do I do when I need help with my assignment?
If you would like to discuss any part of your coursework you can contact the your course tutor. His/her contact details may be found on the course home page.
Question:(Last edited: Friday, 12 December 2014, 1:35 PM)
How do I obtain an extension for an exam or assignment?
Extensions are only granted in extreme circumstances such as severe illness or death in the family. Please contact the Registrar.
Question:(Last edited: Friday, 12 December 2014, 1:50 PM)
How do I pay?
Option 1: Bank Deposit
Option 2: Online payment at SATS website
You can also pay online at our website www.sats.edu.za with a credit card. To access our online payment facility:
Click on Pay Online
Option 3: Internet Banking
You can make an online transfer from your bank account to the SATS bank account using the information in Option 1.
Option 4: International payments
Foreign students, if you cannot pay by one of the above-mentioned options you will need to pay by Tele-transmission - please do not send personal cheques. You will need to go to your bank and fill in a form. You will need the following information:
Should you wish to come into SATS to enrol or pick up your courses there are credit card facilities available.
ALL PAYMENTS MADE TO SATS ARE NON-REFUNDABLE.
PLEASE email or fax confirmation of payment. Please include your name and student number.
Question:(Last edited: Friday, 12 December 2014, 2:05 PM)
When do I pay?
To enrol you will need to pay the amount indicated on your Application feedback letter, which includes the enrolment fee (once off) as well as credits earned from non-accredited institutions or through life experience, and the amount for your first two courses.
Students who are enrolling for subsequent courses should pay the amount for those courses and fax or email proof of payment. Once we have your payment confirmation, we will upload or send your courses.
Question:(Last edited: Friday, 12 December 2014, 2:06 PM)
Will I be able to contact other students?
Some coursework may involve interaction with other students through the MySats website. There may be other opportunities to interact with fellow students in the open student fora as well. However, students' private contact details are not shared without written consent from the student. Our our current database does not provide for this.
Question:(Last edited: Friday, 20 February 2015, 12:49 PM)
How much bandwidth or data do I need for a single course?
The amount of data required for one course will vary greatly, depending on the course in question. The counseling courses, for example are interactive and employ multimedia content across all courses. For this reason, counseling courses require more bandwidth and data than most other courses.
At the present time, most Bth courses require fairly modest data usage. With a few exceptions, one could safely estimate approximately 50-100MB of data per course, not counting any data needed to research for your assignments. With research included, we would suggest an estimated 150-200MB of data per course.
NB. Some courses are more interactive, requiring audio lectures, teleconferencing, or other multimedia components. In these cases data consumption would be much higher. Here are some of our interactive courses and some guidelines on the amount of data consumed in each course.
Some Suggestions for Conserving Bandwidth
Many courses contain video introductions. Although these videos are helpful and do contribute an aspect of variety to the course, they are not required, nor do they contain any content not found in the study guides or other course documents. If your bandwidth is tight, avoid watching the videos, or try to watch them when you connected to the internet via a public Wifi hotspot.
For courses that consist of audio or multimedia components, you may be able to download some of these elements whilst ustilising a public Wifi hotspot or other terrestrial link. If possible, avoid downloading this components whilst on mobile data.
Question:(Last edited: Thursday, 14 May 2015, 2:06 PM)
Why Can't I go beyond the profile screen?
If you are logging in for the first time, or if your email address is refusing our emails, you may find that you will be continuously returned to the profile screen upon login. The profile screen allows you to edit important details related to your account. Most things are optional, but your email address is required. We need a way to get in touch with you, to tell you about upcoming due dates, responses to your forum posts, or when your marked assignments are ready to be collected. All of these notifications happen over email, so we require a legitimate and fully functional email address.
Adding your email to your profile is straight-forward. Simply add your email to the indicated field and click "update profile":
After you have successfully recorded your email address, our system will send a confirmation link to the address you have provided just to ensure you can receive our emails and that you have not made any typing mistakes. Just click the confirmation link and you will be ready to go on the MySats system. This process usually only takes a minute or two, so if you do not see the confirmation email, make sure you check your spam filters to ensure it didn't end up there. We also recommend that you add the address "email@example.com" to your address book, just to make sure MySats emails are not trapped in your spam folders. If after checking your spam folder/junk mail, you still do not find the confirmation link, please contact us using the Live Help or Email us link at the top of the MySats page. We keep a close watch on bounced emails, so if our emails are not getting through we might be able to help you out.
Question:(Last edited: Tuesday, 24 November 2015, 4:54 PM)
How do I view feedback in Turnitin?
After an assignment has been marked, you will be notified via email. Assignments which consist of a Turnitin component require that you click the blue grademark pencil icon on the assignment summary screen in order to access assessor feedback. Take note of the following screenshots:
Clicking either the Similarity Index or the Grademark pencil, will open a new browser window from which you may view feedback on your assignment or download a PDF copy.
There are three primary forms of feedback:
It is important that you click through all the icons on the bottom right of the comments pane in order to view all the feedback. You may optionally download your marked assignment as pictured in the previous screenshot.
Question:(Last edited: Friday, 15 January 2016, 11:09 AM)
How to submit an assignment
You may also view the instructions below as a screencast:
These instructions apply to assignments or those bearing this icon: .
Follow these steps for submitting an assignment:
NB. If this is your first assignment you must accept the Turnitin End User License Agreement. Failure to do so may result in your paper not being marked! See the following screenshots:
3. Click the Add Submission button.
4. Drag the file from your desktop onto the file box (see screenshot):
NB. THE ONLY ACCEPTED FORMATS AT THE TIME OF THIS WRITING ARE .DOC, .DOCX, .PDF, AND .ODT. DO NOT SUBMIT .PAGES OR .ZIP FILES!
Click the add file button indicated above
Click "Browse" to select the file on your local computer
Click "upload this file"
5. Click "Save changes"
If you have successfully submitted a file, you should see a confirmation on the following screen.
NB. Some assignments require you to click a submit button, otherwise your document will remain as draft. In this case, you must click 'submit assignment' for your assignment to be submitted for marking. Take note of the screenshot below:
Question:(Last edited: Friday, 15 January 2016, 11:09 AM)
Turnitin Supported File Types
Take careful note of the following instructions taken directly from Turnitin's website at this url: https://guides.turnitin.com/01_Manuals_and_Guides/Student/Student_User_Manual/09_Submitting_a_Paper#File_Types_and_Size
File Types and Size
Question:(Last edited: Monday, 1 February 2016, 4:09 PM)
How do I find my results?
You may view your results and marks anytime by clicking the "My Curriculum" link found in the user menu as per this screenshot:
Your curriculum will show your currently recorded marks from any courses you have completed, those that are in progress, and any courses which you still need to do in order to complete your programme. Note that your final course mark will only become available at the close of the marking period, usually six weeks after the close of term. Until this time, the marks that show may only be provisional, being subject to internal and external moderation, or may not include marks for all your assignments. In the event that you discover a discrepancy AFTER the marking period has ended, please contact your registrar to resolve the matter.
If you do not see the My Curriculum link, you should contact your registrar so that your student number may be added to your MySats profile.
Question:(Last edited: Tuesday, 2 February 2016, 8:58 AM)
What happens after I pay?
Once SATS receives the confirmation of your payment, your order is processed. Your courses will be activated on MySats. Should you have ordered printed material, it will be couriered within approximately three working days. You are welcome to come into the Seminary to enrol and collect your first course. Please phone ahead to arrange this.
Question:(Last edited: Monday, 8 February 2016, 3:05 PM)
Join BigBlueButton class in "listen only mode"
In order to join a live class using BigBlueButton in listen only mode, you will need to select that option when configuring your audio settings. This process will differ slightly, depending on whether you are using the Flash client or the HTML5 client. If you are unsure of which client you are using, please click here.
Follow the appropriate steps below:
Flash based client
Upon joining the session, you will be prompted to configure your audio. For listen only mode, select the appropriate option as indicted in the screenshot below:
HTML5 based client
After you join the session in HTML5 mode, you will NOT be prompted to setup your audio. To do this, you must click the cog icon in the top right corner as pictured below:
Select the speaker icon in order to join the session in listen only mode as pictured below: