Frequently Asked Questions


Come here to find answers to commonly asked questions.  Use the search box below to find answers to your questions. For example, if you are trying to find out about your marks within a course you might search for "grades", "marks", "results", etc.  You may also select from one of the listed categories to see all the entries pertaining to that subject.  If there is a question you do not see listed, you may be best served by asking in the forums.  We will try to update the questions here regularly based on those showing up in the forums.

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H

Question:

Help! MySats lost my work after requiring me to login again!

(Last edited: Saturday, 5 July 2014, 8:43 AM)
Answer:

It can be very frustrating to lose an assignment.  It has happened to all of us, whether it is the result of a power failure, the infamous Windows "blue screen of death", or a dear kitty cat chewing on your power cord.  Whatever the cause, it is very disheartening.

As far as MySats is concerned here are some steps you can take to make sure this doesn't happen to you.  MySats will require you to login again after 4 hours of inactivity, by which we mean page loads.  So if you are typing an assignment, take a break, come back 4 hours later, finish up and submit, you will find that MySats wants you to login again!  The unfortunate result is that you will likely lose what you have just typed.  

You will also be required to authenticate (login again) if you begin your session in one location then move to another location (with a different IP address- like a cafe or something).  This is required for security reasons.

If you anticipate doing either of the above, it is highly advisable that you type your work in a word processor and then paste into the text box.  Make sure you use this icon to paste anything from Word paste from word. This will ensure you do not have issues with formatting.

And remember, you can still lose work from your word processor if you do not save it often!  It has been said, "Jesus saves, and so should you..." So, save your work and avoid heartbreak.


Question:

How can I conserve data usage in a live (BigBlueButton) class?

(Last edited: Tuesday, 3 May 2016, 1:05 PM)
Answer:

There are a number of ways to manage your data consumption in a live class.  However, it should be noted that the minimum amount of data usage for a one hour class will be approximately 240-250MB.  Take the following steps to reduce your data consumption:

  1. Do not broadcast your webcam.  Broadcasting your webcam doubles the amount of data you use, since you need to both send and receive audio and video streams (assuming there is at least one other webcam).
  2. If you are using the flash version, you can click the 'x' above each webcam feed to stop downloading the feed.  This will greatly reduce bandwidth consumption for meetings with webcams.
  3. Join the class using the HTML5 client.  At the time of this writing, webcams are not broadcast to the HTML5 client even if other participants are broadcasting, and the client environment is smaller, so this will go a long way in reducing data consumption.  Please see this guide on how to join a bigbluebutton session using html5 instead of Adobe Flash.
  4. Join the session in listen only mode.  Listen only mode allows you to receive the audio feed, but you will not be able to contribute except via the text chat.  This will allow you to ask a question through the text chat and listen to the audio response.  Please see this guide on how to join a live class using listen only mode.




Question:

How can I download my marked assignment from Feedback Studio with instructor comments?

(Last edited: Wednesday, 30 May 2018, 9:03 AM)
Answer:

In addition to viewing your marked assignment on Turnitin, learners may wish to download a copy for future reference.   There are two different versions of a paper that one may wish to download, each with different content.

The first report relates to the originality of your paper.  This is generated by Turnitin's Originality service, so it does not include feedback from your marker, nevertheless a student may find this useful if they need to revise the paper to be in compliance with proper citation standards.

The second report relates to the actual feedback from your tutor on your paper.  This may relate to general comments about formatting or content from the Quickmark section, specific comments and overall feedback, and details from rubric marking.

Both reports may be downloaded by first clicking on either the Originality tab or the Grademark tab.  From this point the instructions to download each report is the same:

Follow these steps and screenshots:

  1. login to MySats
  2. proceed to the course and assessment in question
  3. Where your assignment appears, click the similarity index or rubric icon.
  4. In the new window, select the icon with the speech bubble.
  5. Click the download arrow.
  6. Select "Current View"





Question:

How can I obtain access to the journal platforms?

(Last edited: Tuesday, 21 February 2017, 12:36 PM)
Answer:

The South African Theological Seminary provides students with electronic access to the world's premiere collections of online journals (including book reviews). Click on the icons below access the individual platforms.


Ebscohost

EBSCOhost is the premiere platform of academic journals and resources. SATS subscribes to the five theological collections available on ESBSCOhost. If prompted, the username is sats and the password seminary.


JSTOR

JSTOR is a project of several leading universities to make full-text journal articles available online. It is the best platform after EBSCOhost. The username is sats and the password LPtyf00t.


DOAJ

The Directory of Open Access Journals is a platform of free journals, covering a range of disciplines, and including a number of theological journals.


SABINET

Sabinet is the home of SA-ePublications, the premierre platform of South African academic journals. The username is k00212ie, and the password k002.


Question:

How do assignment due dates and different timezones work on MySats?

(Last edited: Monday, 9 June 2014, 10:13 PM)
Answer:

Almost every assessment task on MySats has a deadline known as due date or a closing date, depending on the type of activity (assignment, forum, test, etc.).

Deadlines are always shown on MySats in South African Standard Time, which is UTC+2. South Africa does not use daylight savings, so there is no change with seasons.

If you live in another time zone or a country that uses daylight saving, you can edit your profile such that MySats displays the deadlines in your local time. This will not, however, change the deadline at all; it will simply display the deadline in your local time.

timezone

If you are unsure of what your UTC timezone is, you can look here: http://www.worldtimezone.com.


Question:

How do forum threads work?

(Last edited: Tuesday, 18 July 2017, 1:19 PM)
Answer:

A forum thread consists of the combination of a topic, a posting, and a reply.  Using Thread View, you are able to match replies to specific postings in the time/date order in which they were posted so you can see how the discussion progresses with time.  See the following screenshot for example of thread view:


Note also the nested view which is also the default on MySats:




Question:

How do I edit or update my profile?

(Last edited: Friday, 12 February 2016, 12:08 PM)
Answer:

Occasionally you may need to change your email address or update your contact details.  This can be done easily by editing your profile.  After you have logged in, follow the two steps below:

1. Click "edit profile" under your settings menu from anywhere in MySATS.

2. Click "Update Profile" when you are done editing!




Question:

How do I enrol?

(Last edited: Tuesday, 2 February 2016, 8:57 AM)
Answer:

Please submit your Application Form together with the required certified documents and the application fee of :

  1. South Africa - R290
  2. Africa, Asia, South America - $26 USD
  3. Europe, North America, Australia and New Zealand $45 - USD

You can either enrol online at http://www.sats.edu.za or you can email  sharon@sats.edu.za for undergraduate applications or marilyn@sats.edu.za for postgraduate application.  You can also post your Application Form to the Seminary. We will evaluate your prior learning and contact you.

If you enrol, the  application fee will be deducted from the enrolment fee. 

We require original, certified copies of your ID, school leaving certificate, certificates and transcripts.

There is no application fee for postgraduate applications.



Question:

How do I find my results?

(Last edited: Monday, 1 February 2016, 4:09 PM)
Answer:
You may view your results and marks anytime by clicking the "My Curriculum" link found in the user menu as per this screenshot:



Your curriculum will show your currently recorded marks from any courses you have completed, those that are in progress, and any courses which you still need to do in order to complete your programme.  Note that your final course mark will only become available at the close of the marking period, usually six weeks after the close of term.  Until this time, the marks that show may only be provisional, being subject to internal and external moderation, or may not include marks for all your assignments.  In the event that you discover a discrepancy AFTER the marking period has ended, please contact your registrar to resolve the matter.


If you do not see the My Curriculum link, you should contact your registrar so that your student number may be added to your MySats profile. 


Question:

How do I get the Turnitin app to work on my iPad?

(Last edited: Thursday, 4 May 2017, 10:30 AM)
Answer:

As of the time of this writing, the Turnitin app for iPad is not available for student use.  However, if you are a tutor or are marking papers, you may use your iPad to mark papers.  This requires that you do the following:

  1. Download the Turnitin app from the App store:
  2. View your assignment from a desktop computer to generate an access code for your iPad.  See the following screenshots:





3. Open the Turnitin app on your iPad and input the new code.


Question:

How do I install Adobe Digital Editions

(Last edited: Friday, 1 June 2018, 11:48 AM)
Answer:

Adobe Digital Editions

Adobe Digital Editions (ADE) is an eBook reader program which supports the reading of electronic material in the PDF and XHTML formats. 

Installing ADE and creating an Adobe Digital ID

If you don't already have Adobe Digital Editions on your computer, install it from the ADE download siteNote: Don't install Norton Security in the process of installing Adobe Digital Editions. You have to remove the tick from the checkbox to avoid doing so. Of course, you may do so, but it could interfere with other security software already running on your computer. 

When you run Adobe Digital Editions for the first time, you will have to authorize it with your Adobe Digital ID. If you don't already have one, click the link to "Create an Adobe ID". The process is quick and easy. Then return to ADE where it is asking for your Adobe ID and password that you just set up. Your Adobe ID is the e-mail address you specified to create it.

N.B. When you install Adobe Digital Editions, it is essential that you register using the same email address you used to create your EbscoHost account.  If your email address does not match, you will get a license error on your downloaded books.


If you have questions about ADE, look for answers on the ADE FAQ page

Using Adobe Digital Editions (ADE) and EBSCOhost together
Read through the EBSCOhost and ADE Guide to see how to use these two programmes together to find and use e-library books. 

Protecting your bookmarks, notes and highlights

Having access to ebooks from EBSCOhost's online library is wonderful but, as with a physical library where you loan books for a limited time, the books you take out from the e-library are returned automatically when the "checkout period" has expired. Good news is that you can check out a book for up to 84 days. Further, after a book is returned, you can just take it out again if you need it. The license agreement between SATS and EBSCO allows us to access an unlimited number of copies of the same book simultaneously, so there is no need to reserve a book if it is already taken out by someone else, and you don't have to worry about limiting other users' access to a book by "hogging" it. Moreover, in the current arrangement, SATS alumni can still access the EBSCOhost library and use it in the same way as SATS students, so even after you finish studying with us, you can use the e-library!

You may be wondering, however, what happens to your annotation (notes) and markup (highlighting) when a book is returned to the library. These are permanently stored in files on your computer. If you take the same book(s) out again, your notes and highlights will appear on it again. Moreover, you can open them even without the book; though the formatting is not ideal for humans to read, at least it is legible (in XML format). If you are using Microsoft Windows, you can find a folder called Annotations under My Digital Editions, which is created when you install Adobe Digital Editions. The following example is based on the user name, DavidC:\Users\David\Documents\My Digital Editions\Annotations. You should be able to navigate to your annotations in a folder corresponding to this on your PC, exchanging your login name with David

You are advised to back up your annotation files routinely, so it's important to find where they are stored using the example above. Moreover, you may need to copy them to a new computer at some stage. 

The file extension for annotation files (which also include bookmarks and highlights) is annot, and the filename is taken from the book title, with its own file extension (typically epub or pdf). Therefore, you can simply look for the annot file matching the title of the book whose annotation you wish to access, e.g. A New History of Christianity.epub.annot. (Note the double file extension.) The full path and filename on my PC is thus: C:\Users\David\Documents\My Digital Editions\Annotations\A New History of Christianity.epub.annot 

You can open your annotation files with a text editor or web browser. However, you should not edit them in case you disrupt the XML formatting. Rather, copy the information you need to a word processor and save it in another file, where you can edit is as you please.

Finally, you may not be content with the restrictions of working with e-library books in Adobe Digital Editions, especially if you want your own copy of an especially important block of text. In these cases, open the PDF version of the book in EBSCOhost's eBook Viewer, then "Save Pages" to download the specific pages you want in PDF format. There are limits to how many pages you may save from each book (or each chapter of a book) in PDF format. EBSCOhost will show you how many pages you may save when you click the "Save Pages" button.


Question:

How do I manage my forum subscriptions? I am getting too many emails!

(Last edited: Monday, 5 June 2017, 8:53 AM)
Answer:

If you are enrolled in several courses at the same time, sometimes the frequency and speed with which emails populate your inbox can be a bit overwhelming.  Do not fret. There are some things you first need to understand about forum subscriptions as well as what you can do to manage how you are notified of the activity in course fora.

Forum subscription modes

The person who sets up a course can choose, for each forum, whether students are automatically subscribed to it (i.e. to receive copies of all messages posted on the forum.) S/he can choose between four "Subscription modes": a) Optional subscription; b) Forced subscription; c) Auto subscription; and d) Subscription disabled.

a) Optional subscription

In this case, the course developer allows the student to decide whether to subscribe to a forum or not. By default, you are not subscribed to a forum in this mode. Look for the Administration block in the left column of MySats. There you will see a link to subscribe to a forum.


(The link then changes to say, "Unsubscribe from this forum".)

b) Forced subscription

All students will be notified of forum posts, whether they like it or not. However, you can choose a digest option (see below) which compiles all your forum e-mails into one per day.

c) Auto subscription

When a forum's subscription mode is set to "auto", then you become subscribed to a forum by default when you enrol for the course in which the forum is.

To unsubscribe, look in the Administration block for Forum administration.

unsubscribe menu item

d) Subscription disabled

Students can't subscribe to this kind of forum under any circumstances.

Personal forum subscription preferences

In addition to changing your subscription on individual forums, you can also manage how these notifications are sent to you by going to this page in your preferences.

For the forums to which you are subscribed, you can choose to get:

  1. One e-mail per forum post. This is called "no digest".
  2. One e-mail per day containing all the posts for the forums. This is called "complete".
  3. One e-mail per day containing just the subject lines of the forum posts. This is called "subjects".


In most cases, just selecting "subjects" will be all you need to set to keep your inbox from being overloaded.  Click here to select your forum digest option.


Automatically subscribe on making a post to any forum

In forums with optional subscription, or auto-subscription if you are not subscribed, you can choose whether or not to subscribe to that forum automatically when you post to it. That is, if you want to subscribe automatically whenever you post to any forum on MySats, you can choose to do so. To do so,edit your profile and choose your preference from the drop-down menu in the 'Forum auto-subscribe' field.  (see the screenshot above)


Subscribe on making a post on a particular forum

Whenever you make a post to a forum in which subscription is optional, you have the choice to subscribe to that forum directly below the box where you type your message. Look out for the menu directly below the text box in which you type your post. It looks like this:


(If the forum mode is forced or disabled, this will not be possible.)



Question:

How do I obtain an extension for an exam or assignment?

(Last edited: Friday, 12 December 2014, 1:35 PM)
Answer:

Extensions are only granted in extreme circumstances such as severe illness or death in the family. Please contact the Registrar.




Question:

How do I pay?

(Last edited: Friday, 12 December 2014, 1:50 PM)
Answer:

Option 1: Bank Deposit

Banking Details:

  • NAME OF BANK: First National
  • BRANCH: Fourways View
  • BRANCH NUMBER: 251655
  • NAME OF ACCOUNT: S A Theological Seminary
  • CHEQUE ACCOUNT #: 51321182366

Option 2: Online payment at SATS website

You can also pay online at our website www.sats.edu.za with a credit card. To access our online payment facility:

Click on Pay Online

Option 3: Internet Banking

You can make an online transfer from your bank account to the SATS bank account using the information in Option 1.

Option 4: International payments

Foreign students, if you cannot pay by one of the above-mentioned options you will need to pay by Tele-transmission - please do not send personal cheques. You will need to go to your bank and fill in a form. You will need the following information:

  • SWIFT ADDRESS: FIRNZAJJ
  • NAME OF BANK: First National Bank Division of First Rand Bank Ltd.
  • BRANCH: Shop rs0032, Fourways View, Corner of Cedar & Witkoppen Rds, Fourways, Johannesburg, South Africa
  • BRANCH NUMBER: 251655
  • NAME OF ACCOUNT: S A Theological Seminary
  • ACCOUNT #: 51321182366

Should you wish to come into SATS to enrol or pick up your courses there are credit card facilities available.

ALL PAYMENTS MADE TO SATS ARE NON-REFUNDABLE.

PLEASE email or fax confirmation of payment. Please include your name and student number.


Question:

How do I use EbscoHost to download ebooks?

(Last edited: Wednesday, 23 August 2017, 11:12 AM)
Answer:

What is EBSCOhost?

EBSCOhost is an online reference tool that gives researchers access to a variety of academic databases. 


How do I get started?

To get started using Ebsco, you need to follow these steps:

  1. Login to EbscoHost using the seminary credentials (Username: sats, Password: seminary)
  2. Click EbscoHost Web from the list of services
  3. Click "Sign In" on the top
  4. Click "Create a new account"
  5. Fill in the form then click "Save Changes" at the bottom
  6. Click continue to begin using Ebsco
  7. Select the databases you wish to search or just "select all"


Okay, now I can save my searches, but how do I download ebooks?

In order to download ebooks to your Mac or PC, you will need to install Adobe Digital Editions.  If you need to access your ebooks on an Android device, please see this tutorial.

Download the installation file and install as appropriate to your platform (usually you just double click the downloaded file).  For more specific information on installing Adobe Digital Editions, please see this tutorial.

N.B. When you install Adobe Digital Editions, it is essential that you register using the same email address you used to create your EbscoHost account.


Video Tutorials

Introduction to EBSCOhost (approx. 5mins)

Watch a video introduction to the EBSCOhost interface below. (After watching the first video, you can continue with the playlist to watch the others below also.) 


Access here for those who cannot view youtube videos.  Viewing may be delayed by 45 seconds.


My EBSCOhost Personalisation (approx. 3mins)




Advanced Search in EBSCOhost (2mins.12secs)


Access here for those who cannot view youtube videos.  Viewing may be delayed by 45 seconds.


Searching EBSCOhost eBooks (1min.35secs)


Access here for those who cannot view youtube videos.  Viewing may be delayed by 45 seconds.



Downloading EBSCOhost eBooks (2mins. 45secs)




Creating a search alert in EBSCOhost (1min 27secs)



Question:

How do I use the research portal?

(Last edited: Wednesday, 1 March 2017, 9:18 AM)
Answer:

The SATS research portal has been created to streamline academic research by collating multiple research sources into a single search.  Please see this detailed tutorial to get started:



Question:

How do I view feedback in Turnitin?

(Last edited: Tuesday, 24 November 2015, 4:54 PM)
Answer:

After an assignment has been marked, you will be notified via email.  Assignments which consist of a Turnitin component require that you click the blue grademark pencil icon on the assignment summary screen in order to access assessor feedback.  Take note of the following screenshots:



Clicking either the Similarity Index or the Grademark pencil, will open a new browser window from which you may view feedback on your assignment or download a PDF copy.



There are three primary forms of feedback:

  1. General or overall feedback.  This feedback will include text comments and may optionally include voice comments (not pictured).
  2. Inline comments are those which correspond to specific parts of your paper.
  3. Comments associated with parts of the marking rubric (if used).




It is important that you click through all the icons on the bottom right of the comments pane in order to view all the feedback.  You may optionally download your marked assignment as pictured in the previous screenshot.


Question:

How do I view my marks in a course?

(Last edited: Thursday, 23 October 2014, 10:55 AM)
Answer:

To get full feedback from your course facilitator plus the marks you achieved, you need to return to the activity after it has been marked, but to see your marks for all the assessments on a particular course, you must click the Grades link in the Administration block (left hand side) of your course screen:

admin block

This will display your User Report, which contains the mark and general feedback you received so far for every assessment on the course. It also shows you the course total (aggregate) to date:

gradebook

In this example, only the first assessment (Sample quiz 1) has been marked. The formula for this course total gives the two quizzes equal weight and ignores the assignments altogether. (Obviously, it is not normal to exclude assignments in the total!)

As your mark for each assessment is captured, the course mark will be recalculated to include it. The course total is calculated according to the formula specified in your study materials; it differs from course to course.


Question:

How do I write exams?

(Last edited: Friday, 12 December 2014, 1:58 PM)
Answer:

The instructions on MySats will tell you all that you need to know about the nature of the test.  For most part, SATS makes use of open-book, multiple-choice tests which do not require an invigilator.


Question:

How much bandwidth or data do I need for a single course?

(Last edited: Friday, 20 February 2015, 12:49 PM)
Answer:

The amount of data required for one course will vary greatly, depending on the course in question.  The counseling courses, for example are interactive and employ multimedia content across all courses.  For this reason, counseling courses require more bandwidth and data than most other courses.

At the present time, most Bth courses require fairly modest data usage.  With a few exceptions, one could safely estimate approximately 50-100MB of data per course, not counting any data needed to research for your assignments.  With research included, we would suggest an estimated 150-200MB of data per course.

NB. Some courses are more interactive, requiring audio lectures, teleconferencing, or other multimedia components.  In these cases data consumption would be much higher.  Here are some of our interactive courses and some guidelines on the amount of data consumed in each course.

  • Introduction to Biblical Greek/Hebrew
    • This is a full-year course consisting of weekly teleconferenced lectures and interaction with course content.  It would not be unusual to consume more than 2gb of data for each term (BGK1121 and BGK1122/BHB1121 and BHB1122).
  • All courses in the Higher Certificate for Christian Counseling (HCCC)
    • All counseling courses are comprised largely of SCORM lectures, consisting of audio and slide presentations.  One should plan to consume 500Mb - 1Gb of data for each counseling course.  Not counting any data required for your research.
  • THE2123 - Doctrine of Salvation
    • This particular course in the Bth consists of extensive audio lectures and other interactions.  One should expect to consume at least 500Mb of data for this course, not including what is required to complete the research.


Some Suggestions for Conserving Bandwidth

Many courses contain video introductions.  Although these videos are helpful and do contribute an aspect of variety to the course, they are not required, nor do they contain any content not found in the study guides or other course documents.  If your bandwidth is tight, avoid watching the videos, or try to watch them when you connected to the internet via a public Wifi hotspot.

For courses that consist of audio or multimedia components, you may be able to download some of these elements whilst ustilising a public Wifi hotspot or other terrestrial link.  If possible, avoid downloading this components whilst on mobile data.



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